Damion A. Jones
Hampton
Summary
Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Service Advisor
Virginia Tire and Auto
Bristow
07.2024 - 02.2025
- Answered questions about vehicle maintenance and service.
- Handled scheduling, set up loaner vehicles, verified insurance, and conducted inspections
- Used service skills and technical knowledge to troubleshoot issues and provide swift, successful resolutions.
- Addressed customer concerns and ensured positive experiences
- Served as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration
- Used technical expertise to advise and upsell.
Disputes Specialist (Paid Internship)
Portfolio Recovery Associates
Remote
07.2021 - 03.2022
- Researched and gathered information related to clint disputes
- Prepared all supporting documentation and submitted critical information accurately and timely into the vendor adjustment system.
- Prepared correspondence regarding any investigative disputes.
- Completed Unusual Activity Reports (UAR's) and made referrals to the Fraud Risk Management Team
- Communicated effectively with clients, internal teams, and external parties regarding dispute status and resolutions
Sales Associate/CASHIER
K-Mart
06.2019 - 09.2019
- Greeted and engaged customers
- Handled cash register by scanning merchandise, accepting cash, and providing change as needed
- Handled and promoted the rewards program and assisted with the application process as needed
- Answered customer questions and addressed customer concerns to ensure customer satisfaction
Command Outreach Volunteer
Norfolk Naval Base
04.2018 - 08.2019
- Greeted and engaged students/participants of the STEM (Science Technology Engineering and Math) programs
- Assisted in the set up and tear down of displays at various STEM events
- Answered basic questions about venue
Volunteer
City of Hampton VA
12.2018 - 02.2019
- Corrugated (tore down) cardboard and other items for recycling
- Cleaned city trash cans in preparation for distribution
- Assisted in the oil recycling process
Education
Radford University - Economics
Radford University
References
Available upon Request
Timeline
Service Advisor
Virginia Tire and Auto
07.2024 - 02.2025
Disputes Specialist (Paid Internship)
Portfolio Recovery Associates
07.2021 - 03.2022
Sales Associate/CASHIER
K-Mart
06.2019 - 09.2019
Volunteer
City of Hampton VA
12.2018 - 02.2019
Command Outreach Volunteer
Norfolk Naval Base
04.2018 - 08.2019
Radford University - Economics
Radford University
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