Dana Birmingham
Richmond
Summary
Dynamic professional with proven ability to coordinate cross-functional teams, ensuring efficient achievement of project milestones. Expertise in critical thinking and strategic planning drives project success and fosters collaboration among team members. Consistent track record of enhancing productivity and meeting project goals within established timelines underscores a commitment to excellence and results-oriented leadership. Passionate about leveraging skills to contribute to organizational growth and success.
Overview
26
26
years of professional experience
Work History
Office Administrator
Erodex Inc.
01.2024 - 01.2025
- Primary interface for supply chain management for primary corporate client. Determine supply chain adjustments based on client-site inventory and usage.
- Develop quotes for new products and process client purchase orders. This includes contract review for ISO 9001 compliance.
- Oversee production schedule for domestic production site. Coordinate timelines with overseas production sites.
- Ensure proper domestic and international package and less-than-truckload (LTL) parts shipping and bill processing. Implement new shipping supplies as needed. Track shipments and oversee disputes.
- Process accounts receivable checks and ensure bank deposits are accurately reflected in the accounting system.
- Perform inventory checks, investigate/report discrepancies and ensure proper adjustments.
- Office Administrator for an international Aerospace Production Supply company.
- Integrate new hardware and software into quality control inspection workflow.
Operations Lead
Treatland
01.2016 - 01.2024
- Operations Lead managing a team for a company with a 5 Star Google Business rating. This included customer service analyses leading to new product development.
- Assist in research and development projects.
- Find products for customers and ensure proper parts shipping and bill processing.
- Responsible for receipt of incoming products and input into inventory system.
- Train employees to facilitate transition to Freshdesk and the Kardex systems.
- Serve on a team charged with the implementation of a Remstar Kardex system for order fulfillment and inventory management. Ensure that the Kardex system was physically stocked and that the software reflected the inventory and storage locations.
- Perform technical evaluation of corporate Customer Relationship Management (CRM) tools. Support the transition to the Freshdesk CRM tool set including account set up.
Customer Service and Inventory in Food and Beverage Businesses
01.1999 - 01.2016
- Team Lead, Assistant Produce Manager, and Delicatessen Manager.
- Help customers find products to meet their needs and ensure product delivery.
- Perform inventories and execute price changes.
- Validate warehouse order delivery and report losses.
Education
Bachelor of Arts - History
Virginia Commonwealth University
Richmond, VA05-2009
Skills
- Attention to detail
- Technical support
- Schedule management
- Quality assurance
Accomplishments
- Collaborated with team in the development of universal CDI ignition platform for vintage mopeds.
Timeline
Office Administrator
Erodex Inc.
01.2024 - 01.2025
Operations Lead
Treatland
01.2016 - 01.2024
Customer Service and Inventory in Food and Beverage Businesses
01.1999 - 01.2016
Bachelor of Arts - History
Virginia Commonwealth University