Summary
Overview
Work History
Education
Skills
Timeline
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Dana Heath

Winchester

Summary

Hardworking and reliable professional with strong time management and communication skills. Good at staying organized, meeting deadlines, and working well with others. Quick to learn new things and adapt to changes, making it easy to jump into new tasks and take on challenges.

Overview

19
19
years of professional experience

Work History

Cosmetologist, Administrative Coordinator

Sugar and Spice/The Beauty Lab and Laser Center
01.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while answering phones, making appointments, and processing payments.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict HIPPApolicies and implementing secure filing systems.
  • Improved document organization by transferring hard copy files to an online platform for better time management purposes.

Medical Receptionist

Valley Family Practice
01.2011 - 01.2014
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained an organized and clean work space to ensure high productivity.
  • Maintained current and accurate medical records for patients.

Receptionists

Dimensions
01.2007 - 01.2011
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours and keeping them on time.

Stock Associate

Target
01.2006 - 01.2008
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained effective team member communication.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.

Education

High School Diploma -

East Hardy High School
01.2005

Skills

  • Detail-oriented data management
  • Client support
  • Completing tasks in its entirety, quickly and efficiently
  • Effective time management
  • Document management
  • Customer and client relations
  • Documentation and recordkeeping
  • Telephone skills

Timeline

Cosmetologist, Administrative Coordinator

Sugar and Spice/The Beauty Lab and Laser Center
01.2018 - Current

Medical Receptionist

Valley Family Practice
01.2011 - 01.2014

Receptionists

Dimensions
01.2007 - 01.2011

Stock Associate

Target
01.2006 - 01.2008

High School Diploma -

East Hardy High School

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Dana Heath