DANA HARE
FOREST,VA
Summary
Experienced team lead with a strong track record of over 20 years in Clinical EHR Systems. Recognized for ability to effectively resolve problems, enhance customer satisfaction, and drive overall operational improvements. Demonstrated expertise in system testing, including test script writing and aligning resources for comprehensive and accurate testing outcomes. Proficient in clinical system builds and certified in HL7. Known for exceptional leadership skills when guiding teams and executing all aspects of system testing, system integrations, and EHR system build.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Integration Architect
Centra Health
12.2020 - Current
- Enhanced data accuracy and consistency with the development of robust data integration processes.
- Enhanced system reliability through the development of thorough documentation, providing a clear understanding of integration requirements and configurations for future reference.
- Ensured compliance with industry regulations by conducting regular audits on all integrated systems and addressing any areas of non-compliance promptly.
- Provided technical expertise to support teams during critical incident resolution efforts involving integrated systems.
- Mentored team members, fostering a collaborative environment that promoted teamwork and skills amongst peers.
- Successfully managed vendor relationships, ensuring timely delivery of products and services for integration initiatives.
- Increased operational efficiency through the identification and resolution of system issues before they impacted business processes.
- Reduced project timelines through efficient management of integration projects from inception to completion.
- Facilitated knowledge-sharing sessions among team members about advancements in integration methodologies to maintain a cutting-edge understanding within the department.
- Collaborated with cross-functional teams to develop comprehensive integration strategies that aligned with organizational goals.
- Established strong working relationships with key stakeholders to promote a collaborative approach to integration projects, ensuring alignment with business objectives.
- Provided 2nd and 3rd level technical support and troubleshooting.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for teams.
- Ensured optimal performance of integrated systems by conducting thorough testing and validation procedures.
IT Team Lead Integration
Centra Health
01.2011 - 12.2020
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Managed schedules, accepted time off requests and found coverage for short shifts
- Worked with team members to improve performance and implement training updates
- Wrote and managed distribution of Test Scripts
- Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes
- Initiated project management knowledge study and subsequently standardized project management practices
- Improved methods for measurement, documentation and work flow management
- Organized information by studying, analyzing, interpreting and classifying testing data
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Resource scheduling for testing events
- Investigated and addressed Clinical system issues to enhance usability and improve functionality
- Documented procedures and business processes and shared information with appropriate stakeholders
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Mapped processes to holistically examine business flow and identify improvement opportunities
Clinical Systems Analyst
Centra Health
01.2000 - 01.2011
- Managed system conversion and maintained minimal downtime during updates
- Trained direct reports on department procedures and policies to maximize department effectiveness
- Interacted and communicated easily with department personnel and public
- Investigated and addressed Clinical system issues to enhance usability and improve functionality
- Gathered requirements and performed gap analysis through design workshops with users
- Diagnosed, troubleshot and resolved system problems
- Evaluated and adopted new technologies to address changing system needs
- Assessed, defined and document scope of projects
- Boosted information sharing by enhancing interfaces between computer systems
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Defined business goals to determine systems requirements
- Resolved malfunctions with systems and programs through troubleshooting
Education
High School Diploma -
Rustburg High School
Rustburg, VA06.1978
Associate of Science - Business Management
Central Virginia Community College
Lynchburg, VA05.2015
Skills
- Effective resource allocation
- Analytical troubleshooting abilities
- Technical expertise
- Timely stakeholder notifications
- Team management
- Test plan development
- Implementing evaluation processes
- Data interpretation
- Effective problem resolution
- Effective interpersonal communication
- Strategic thinking
- Proficient in resolving challenges
- Resource allocation management
- Integration testing
- Version control systems
- Teamwork
- Reliability
- Time management
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Quality assurance
- Change management
Certification
Certified HL7 2.5 Control Specialist
Personal Information
Title: IT Team Lead Orders And Systems
Timeline
Integration Architect
Centra Health
12.2020 - Current
IT Team Lead Integration
Centra Health
01.2011 - 12.2020
Clinical Systems Analyst
Centra Health
01.2000 - 01.2011
High School Diploma -
Rustburg High School
Associate of Science - Business Management
Central Virginia Community College
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