Daneisha Brandon
South Boston
Summary
Dedicated Box Machine Operator with expertise in machine operation and safety compliance. Effectively streamlines production processes to enhance efficiency and maintain high-quality standards. Results-driven professional with experience in customer relationship management and call center operations. Skilled in effective communication and managing high call volumes, ensuring exceptional service and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Box Machine Operator
Polywood
Roxboro
03.2022 - 01.2026
- Operated box making machinery according to safety and quality standards.
- Collaborated with team members to streamline production processes.
- Took 40-50 outbound calls for company shipments.
Call Center Representative
Faneuil
South Boston
01.2019 - 02.2022
- Provided exceptional customer service through effective communication and active listening.
- Managed high call volumes while maintaining professionalism and composure.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Call Center Representative
Everise
South Boston
03.2017 - 01.2019
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Cashier
Walmart
South Boston
06.2015 - 02.2017
- Managed cash register operations while ensuring accurate financial reporting.
- Maintained clean and organized workspaces to enhance customer experience.
- Trained new staff on cash handling procedures and store policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Halifax County High School
South Boston, VA06-2016
Associate of Science - Nursing
Southside Community College
South Boston, VASkills
- Machine operation
- Quality control
- Equipment maintenance
- Production efficiency
- Safety compliance
- Customer relationship management
- Communication strategies
Timeline
Box Machine Operator
Polywood
03.2022 - 01.2026
Call Center Representative
Faneuil
01.2019 - 02.2022
Call Center Representative
Everise
03.2017 - 01.2019
Cashier
Walmart
06.2015 - 02.2017
High School Diploma -
Halifax County High School
Associate of Science - Nursing
Southside Community College