Danial Ahmed
Alexandria,VA
Summary
Commerical Certified Applicator Pest Control Technician With excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Extensive background in sales and management. Frequently commended for work quality and speed. Proven skills in team-building and customer relations. Positive upbeat individual with enthusiasm for work and understanding of excellent customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Real team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flex Technician
American Pest
07.2022 - Current
- Maintain quality assurance and customer satisfaction objectives.
- Meticulously tracked all parts and devices used on each service call.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Inspected equipment for proper functionality to effectively facilitate application.
- Drove to customer residences and places of business to inspect for pests.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Upheld a high level of professionalism through appearance, communication, and behavior while representing the company in all interactions with clients.
General Manager
Tobacco & Vape Palace
10.2020 - 07.2022
- Managed team of 4 employees
- Successfully implemented new policies and procedures to improve team efficiency
- Managed and trained new hires
- Ensured customer satisfaction
- Created effective training curriculum for new hires
- Implemented policies to deter future miscommunications or losses to business
- Replenishing and maintaining beverage cooler for 2 locations
- Creating schedule for 2 locations
Front of House
Elizabeth’s Counter
01.2020 - 10.2020
- Maintain cleanly and orderly appearance of facility
- Ensure correct funds in register and safe
- Provide exceptional customer service
- Create drinks following recipe and standards
General Manager
Dunkin
08.2019 - 01.2020
- Managed an operating budget for 2 employees
- Assisted with payroll
- Tracked sales performance
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Trained and mentored all staff
- Ensured all staff upheld company standards such as wearing proper attire and providing exceptional service.
General Manager
Dunkin' Donuts
10.2016 - 07.2019
- Managed a team of 11 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Managed and trained new hires
- Prepared payroll
- Promoted to shift leader within one year and promoted to general manager one year after
- Improved store monthly sales by 30% after entering a management role
Waiter/Cashier
Johnny Rockets
11.2015 - 08.2016
- Handled 4-6 tables daily
- Took food and drink orders
- Served meals
- Checked on dine-in guests frequently
- Handled money
- Swept, mopped, and prepared for diners
Education
High -
West Potomac High School
Alexandria, VA06.2015
Skills
- Inventory Management
- Microsoft Office
- Payroll
- Scheduling
- Training
- Operations
- Inventory
- Team Building
- Retail sales
- Team Management
- Budgeting
- Leadership
- Profit & Loss
- Shift Management
- Site Inspection
- Chemical Applications
- Chemical Storage
- Pesticide Safety
- Pest Management Techniques
- Safe application of Restricted Use Pesticides
- Integrated Pest Management
Certification
- QualityPro Certified
- Sentricon Certified
- VA Registered technician
- VA 7A General Pest Control Certified
- VA 7B Wood Destroying Pest Control Certified
Timeline
Flex Technician
American Pest
07.2022 - Current
General Manager
Tobacco & Vape Palace
10.2020 - 07.2022
Front of House
Elizabeth’s Counter
01.2020 - 10.2020
General Manager
Dunkin
08.2019 - 01.2020
General Manager
Dunkin' Donuts
10.2016 - 07.2019
Waiter/Cashier
Johnny Rockets
11.2015 - 08.2016
High -
West Potomac High School
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