Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Cantrell

Castlewood

Summary

Dynamic Lead Technician with a proven track record at Firestone Complete Auto, excelling in diagnostic testing and safety compliance. Recognized for enhancing workflow efficiency and customer satisfaction through effective communication and technical expertise. Adept at troubleshooting complex systems, fostering team collaboration, and implementing innovative solutions to optimize performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Technician

Firestone Complete Auto
01.2025 - Current
  • Supported service operations to achieve high performance levels.
  • Collaborated with team members to enhance workflow efficiency
  • Documented service records and repair logs for compliance and tracking
  • Supported senior technicians during complex troubleshooting processes
  • Expanded expertise in cutting-edge technologies to refine technical skills.
  • Participated in training sessions to increase knowledge of equipment systems
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Monitored and enforced safety measures to mitigate hazards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Tested components and systems to evaluate performance and identify concerns.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
  • Implemented, configured, and optimized safety standards.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
  • Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
  • Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
  • Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
  • Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Stamped grommets into canvas using mallets and punches or eyelet machines.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Operated advanced diagnostic tools to identify equipment issues

Diesel Mechanic

Empire Ford Lincoln
04.2020 - 01.2025

Completed Ford Master Technician certification after 5 years of dedicated effort.

Specialized in diesel engine diagnostics and repairs for several years.

Can confidently diagnose and repair problems promptly and efficiently.

A Level Technician

Discount Tire
06.2018 - 03.2020

Began career as a lube technician and advanced to A Tech.

  • Performed tire rotations, balancing, and repairs to ensure vehicle safety and performance.
  • Assisted customers with product selection and service recommendations to enhance satisfaction.

Education

High School Diploma -

Abingdon High School
Abingdon, VA
06.2009

Skills

  • Diagnostic testing
  • Testing and repair
  • Safety compliance
  • Schematics interpretation

Certification

100s of automotive certifications

Ford Master certification

A/C certification

Fork Lift certified

Timeline

Lead Technician

Firestone Complete Auto
01.2025 - Current

Diesel Mechanic

Empire Ford Lincoln
04.2020 - 01.2025

A Level Technician

Discount Tire
06.2018 - 03.2020

High School Diploma -

Abingdon High School
Daniel Cantrell