Daniel Connor
Roanoke
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Adept at cash handling and maintaining order accuracy in high-volume environments, consistently exceeding performance goals and fostering team collaboration.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Shakers Restaurant and Bar
03.2023 - Current
- Delivered exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Managed order accuracy and efficiency in high-volume dining environment.
- Collaborated with kitchen staff to streamline communication and expedite meal preparation.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Utilized point-of-sale systems for efficient order processing and payments management.
- Developed strong relationships with regular customers to foster loyalty and encourage repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Outback Steakhouse
11.2022 - 02.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Betty H Fairfax
Laveen, AZ05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
- High volume dining
- Food running
- Order accuracy
- Table bussing
- Suggestive selling
- Point of sale operation
- Allergy awareness
- Beverage preparation
- Food sales and promotion
- POS operation
- Point-of-sale system
Timeline
Server
Shakers Restaurant and Bar
03.2023 - Current
Server
Outback Steakhouse
11.2022 - 02.2024
Betty H Fairfax
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