Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Daniel Nava
Chesapeake
Summary
Overview
11
years of professional experience
1
Certification
1
Language
Availability
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Work History
US Navy
IT
11.2016 - 06.2024
Job overview
- As a Helpdesk Technician onboard USS JOHN C. STENNIS (CVN-74), consistently exhibited exemplary customer service skills. Was responsible for correcting 627 trouble calls on the Consolidated Afloat Network Enterprise Services (CANES) system to contribute to mission readiness across all departments. Was a integral part of a team which creates, organizes, and maintains 5,000 user accounts, mailboxes and, 213 security groups.
- As the Helpdesk Supervisor onboard USS JOHN C. STENNIS (CVN-74), managed 13 Sailors in the completion of 3,695 Consolidated Afloat Network and Enterprise Service (CANES) trouble calls, the creation of 898 network user accounts, 247 Naval Tactical Command Support System (NTCSS) accounts, and 43 network reprovisions while supporting 3,404 customers.
- As a Cyber Security/Assured Compliance Assessment Solution (ACAS) Technician at NCTAMS LANT NOR, supported fleet systems ensuring maximum cyber security readiness and was responsible for scanning and identifying vulnerabilities on 22 SIPR/NIPR/TS network systems totaling 247 assets utilizing programs such as Tenable and Security Center. Assisted with patching the vulnerabilities on the ESS/VDS system. In addition, completed 15 Wireless Intrusion Detection System (WIDS) scans and 350 network scans to DON VRAM website improving scan reporting 17%.
- As the Cyber Security/Assured Compliance Assessment Solution (ACAS) Supervisor at NCTAMS LANT NOR, trained 4 personnel in proper scanning procedures resulting in the execution of 804 system and 760 enterprise scans and the detection of 6,500 vulnerabilities. Directly led to the Program of Records (PORs) and system administrators patching over 3,000 vulnerabilities boosting network security of DoD networks.
McDonalds
Crew Member
02.2016 - 08.2016
Job overview
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
La Parrilla
Host
07.2015 - 02.2016
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
La Parrilla
Busser
12.2014 - 12.2015
Job overview
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
CUTCO
Sales Representative
06.2014 - 08.2014
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cheddar's Scratch Kitchen
Busser
06.2013 - 04.2014
Job overview
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Northview High SchoolDothan, AL
High School Diploma
05.2016
University Overview
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Leadership
- Flexible and Adaptable
Accomplishments
Accomplishments
- Achieved one Navy and Marine Corps Achievement Medal (NAM) onboard USS JOHN C. STENNIS (CVN-74).
- Achieved two Navy and Marine Corps Achievement Medal (NAM) at NCTAMS LANT NOR.
Affiliations
Affiliations
- Conquer Academy
- Movement Church in Norfolk, VA
Certification
- Computer Operator, United States Military Apprenticeship Program - 13MAY2018-11MAY2019
Languages
Spanish
Native or Bilingual
Quote
Wanderer, there is no path, the path is made by walking.
Timeline
IT
US Navy
11.2016 - 06.2024
Crew Member
McDonalds
02.2016 - 08.2016
Host
La Parrilla
07.2015 - 02.2016
Busser
La Parrilla
12.2014 - 12.2015
Sales Representative
CUTCO
06.2014 - 08.2014
Busser
Cheddar's Scratch Kitchen
06.2013 - 04.2014
Northview High School
High School Diploma
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