Daniel Portillo-Rojas
Herndon
Summary
Dynamic and dedicated professional seeking to leverage a robust skill set in customer service and administrative support within a challenging new role. Recognized for exceptional communication abilities, adaptability, and reliability in fast-paced environments, consistently enhancing guest experiences through effective front desk management and team coordination. Proven track record of multitasking, problem-solving, and fostering a welcoming atmosphere that drives positive outcomes. Authorized to work in the U.S. for any employer, ready to contribute to organizational success while embracing new opportunities for growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Courtyard by Marriott
04.2024 - Current
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Collaborated with other departments such as concierge or bell staff to ensure seamless service delivery throughout the hotel
Drill Operator
R.B. Hinkle Construction
01.2021 - 02.2025
- Underground Drilling
- Power Line placing
- Pipe Connections
- Blueprint Reading
- Heavy Equipment Operation
- Secondary Cable Splicing
Mail Handler/Cleaner
Strayer University
08.2020 - 01.2021
- Mail Delivery and Distribution
- Loading and Unloading Mail into personal vehicle for delivery
- Maintain a clean environment
- Product Stocking such as printers
Warehouse Worker
Guernsey Office Products
12.2019 - 07.2020
- Worked in a Office Product warehouse
- Used dolly
- Ensured that all merchandise counts were in order
- Maintained a safe working environment
- Responsible for cleaning Work Area
Cashier
Arby's
05.2016 - 11.2019
- Welcomed customers
- Processed cash, check, or credit transactions with accuracy
- Handled returns and exchanges
- Answered questions
- Opened and closed restaurant
Education
High school diploma -
Mountain View Alternative High School
Centreville, VA02.2021
Skills
- Nine years of customer service experience
- Effective time and resource organization
- Experienced in interpreting blueprints
- Two years of low voltage experience
- Experienced in electrical work for four years
- Skilled in prioritizing tasks
- Client interaction
- Skilled in multilingual interactions
- Landscape upkeep expertise
- Experienced backhoe operator
- Problem-solving skills
- Effective telephone interaction
- Hospitality operations experience
- Proficient in construction practices
- Proficient in interpersonal communication
- Experienced in cash reconciliation
- Three years of heavy equipment operation experience
- Commitment to service quality
- Hospitality support skills
- Effective troubleshooting skills
Certification
Driver's License
Languages
English - Fluent
Spanish - Fluent
Timeline
Front Desk Agent
Courtyard by Marriott
04.2024 - Current
Drill Operator
R.B. Hinkle Construction
01.2021 - 02.2025
Mail Handler/Cleaner
Strayer University
08.2020 - 01.2021
Warehouse Worker
Guernsey Office Products
12.2019 - 07.2020
Cashier
Arby's
05.2016 - 11.2019
High school diploma -
Mountain View Alternative High School