Daniel Rikard
Chesapeake
Summary
Customer service and operations professional with experience in insurance support, healthcare services, retail management, and client relations. Skilled in problem-solving, communication, team leadership, scheduling, account management, and delivering high-quality customer experiences.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Plato's Closet
Portsmouth
11.2023 - 03.2026
- Led daily store operations while supporting sales goals, customer satisfaction, and team performance.
- Trained and mentored employees to improve service quality and workplace efficiency.
- Managed inventory, merchandising, scheduling, cash handling, and loss prevention processes.
- Built strong customer relationships by identifying needs and providing personalized service.
Customer Service Representative
GEICO
Virginia Beach
11.2023 - 06.2024
- Assisted customers with insurance needs including policy questions, account support, billing concerns, and coverage information.
- Delivered professional customer service while managing a high volume of customer interactions.
- Resolved concerns through active listening, communication, and problem-solving.
- Maintained accurate customer records while protecting confidential information.
Customer Service Representative
Sentara Health Care (Insight Global)
Chesapeake
02.2023 - 10.2023
- Supported patients and clients through appointment scheduling, account assistance, and healthcare-related inquiries.
- Applied knowledge of medical terminology and maintained accurate documentation.
- Improved customer experiences through efficient communication and issue resolution.
Assistant Manager
American Eagle Outfitters
Dallas
09.2021 - 01.2023
- Supervised daily operations, staff performance, scheduling, and customer service standards.
- Supported sales growth through merchandising strategies and customer engagement.
- Managed inventory processes and assisted with employee development.
Customer Service Representative
QVC Call Center
Dallas
03.2019 - 05.2021
- Assisted customers with orders, account updates, product questions, and issue resolution.
- Maintained professionalism while handling high-volume calls.
Customer Service Representative
IBEX Global
Hampton
08.2017 - 05.2020
- Delivered customer support, resolved concerns, and upheld service quality standards to enhance customer satisfaction.
- Cultivated positive client relationships through effective communication and problem-solving, fostering loyalty and trust.
Education
Associate of Science - Counseling Psychology
Tidewater Community College
Norfolk, VAHigh School Diploma -
Saluda High School
Saluda, SCSkills
- Retail Management
- Team Leadership
- Scheduling
- Operational Efficiency
- Customer Service
- Insurance Support
- Healthcare Support
- Staff training
- Conflict Resolution
- Problem Solving
- Communication
- Data Entry
Timeline
Assistant Manager
Plato's Closet
11.2023 - 03.2026
Customer Service Representative
GEICO
11.2023 - 06.2024
Customer Service Representative
Sentara Health Care (Insight Global)
02.2023 - 10.2023
Assistant Manager
American Eagle Outfitters
09.2021 - 01.2023
Customer Service Representative
QVC Call Center
03.2019 - 05.2021
Customer Service Representative
IBEX Global
08.2017 - 05.2020
Associate of Science - Counseling Psychology
Tidewater Community College
High School Diploma -
Saluda High School