Daniel Sullivan
Spotsylvania
Summary
Accomplished Virtualization Engineer at PGTEK, adept in data center operations and fostering team growth, significantly enhanced deployment rates through scripting and automation tools. Skilled in disaster recovery, I led major VM/file migration projects and trained junior engineers, achieving notable efficiency improvements in virtual environments. I have robust experience with VMware and Nutanix AHV. With knowledge and implementation of VM's, networking, storage policies, security policies and cloud management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Virtualization Engineer
PGTEK
08.2021 - Current
- Developed custom scripts for streamlined VM provisioning processes leading to more efficient deployment rates.
- Reduced downtime, performing proactive maintenance on virtualization systems and associated hardware.
- Streamlined virtualization processes for enhanced performance, through the optimization of resource allocation and workload management.
- Implemented advanced monitoring tools to identify potential issues before they became critical, ensuring smooth operations.
- Collaborated with cross-functional teams to develop innovative virtualization strategies that met business objectives.
- Ensured compliance with security policies by deploying robust access controls within the virtual environment, safeguarding sensitive company information.
- Led successful migration projects from legacy systems to modernized virtual environments, minimizing disruption while maximizing performance gains.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of complex virtualization issues.
- Increased data center efficiency by automating routine tasks using scripting languages such as PowerShell and Python.
- Conducted comprehensive capacity planning exercises to ensure optimal utilization of available resources within the virtualized environment.
- Provided expert guidance and training in virtualization best practices to junior engineers, fostering a culture of continuous learning and improvement.
- Mitigated risks related to data loss or theft by implementing secure backup strategies for essential business information stored within the virtual environment.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Worked to develop tests for Nutanix certifications (NCP) (NCSE)
- Certified Nutanix NCS-Core instructor and SME badged.
Field Service Manager
Vivint Home Security and Automation
04.2017 - 08.2021
- Led team of up to 30 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Streamlined field operations for improved efficiency and reduced response times.
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Increased team productivity with effective scheduling and resource allocation.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Optimized inventory management systems to reduce costs and eliminate waste.
- Reduced time to complete service calls and expertly retained key customers.
- Installed and provided technical support for equipment.
Operations Manager
Shanks Towing
05.2015 - 04.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed all Information Technology (I.T) operations and procedures.
Owner
White Oak Glass LLC
04.2002 - 05.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Installation of commercial, residential, and automotive glass systems.
Education
Bachelor of Information Technology - Information Technology
University of Mary Washington
Fredericksburg, VA05-2026
Associate in Information Technology - IT Network Security
Germanna Community College
Locust Dale, VA05-2012
Skills
- Data center operations
- Automation tools
- Backup and recovery
- Load balancing
- Scripting
- Server management
- Capacity planning
- Network administration
- Disaster recovery
- Infrastructure monitoring
- Data migration
Accomplishments
Top rated technician at Vivint out of over 1200 employees.
Achieved enhanced efficiency for my team through refining software installation processes.
Resident consultant for large businesses helping to streamline processes through automation and scripting of routine jobs.
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Nutanix Certified Professional (NCP)
- Nutanix Certified Services Core (NCS-C)
- Nvidia Certified Associate: AI Infrastructure and Operations
- Nutanix Certified Service Instructor
- Nutanix Certified Subject Matter Expert
Timeline
Virtualization Engineer
PGTEK
08.2021 - Current
Field Service Manager
Vivint Home Security and Automation
04.2017 - 08.2021
Operations Manager
Shanks Towing
05.2015 - 04.2018
Owner
White Oak Glass LLC
04.2002 - 05.2015
Bachelor of Information Technology - Information Technology
University of Mary Washington
Associate in Information Technology - IT Network Security
Germanna Community College
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