DANIELA SUAREZ-FUNES
Alexandria
Summary
Confident and reliable individual with a strong background in customer service and team collaboration, consistently demonstrating effective multitasking and problem-solving skills. Displays the crucial ability to operate in fast-paced team environments. Seeking a job within a company to contribute to a dynamic team environment and that offers the long-term opportunity to grow professionally.
Overview
5
5
years of professional experience
Work History
HOSTESS
AIMBRIDGE HOSPITALITY
Alexandria, VA
04.2023 - Current
- Answer phone calls to take reservations and address guest questions and concerns.
- Assist in seating guests and managing the wait list.
- Assist servers in bussing, resetting tables, folding silverware and any other needs of operation.
- Ensures even workloads for servers while managing the dining room operations
- Displays problem solving skills, responds appropriately to customers complaints, and brings any escalated issues to attention to the manager.
- Demonstrated flexibility by helping out in other departments as needed.
KENNEL ATTENDANT
FORT HUNT ANIMAL HOSPITAL
Alexandria, VA
09.2022 - 04.2023
- Performed regular cleaning duties such as changing bedding, mopping floors, sanitizing cages and kennels and doing daily laundry.
- Monitored the behavior of animals within the facility to ensure they remained calm and comfortable during their stay.
- Walked and maintained the health of the animals through exercise and companionship
- Prepared food for animals according to specific instruction, such as diet lists or schedules
- Assisted in training new staff members on proper handling techniques of animals in a kennel environment.
HOSTESS
APPLEBEE'S
Alexandria, VA
04.2021 - 04.2022
- Successfully balanced multiple tasks such as managing seating guests, bussing tables, and inspecting restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
- Managed dining room operations by rotating seating with different servers to ensure even workloads.
- Distributed, collected, and organized printed menus.
- Observed guest needs throughout dining experience, driving high-quality service.
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
BRAND AMBASSADOR
FOREVER21
Springfield, VA
11.2021 - 01.2022
- Greeted customers with a friendly and engaging attitude.
- Remained up-to-date on the latest store offerings, promotions, and sales.
- Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
- Maintained the cleanliness and organization of assigned clothes section.
Education
HIGH SCHOOL DIPLOMA - undefined
MOUNT VERNON HIGH SCHOOL
Alexandria, VA06.2023
Skills
- Customer service
- Phone etiquette
- MICROS System
- Team collaboration
- Detail-oriented
- Service prioritization
- Multitasking
- Time management certified
- CPR certified
Languages
English Bilingual
Spanish Bilingual
Timeline
HOSTESS
AIMBRIDGE HOSPITALITY
04.2023 - Current
KENNEL ATTENDANT
FORT HUNT ANIMAL HOSPITAL
09.2022 - 04.2023
BRAND AMBASSADOR
FOREVER21
11.2021 - 01.2022
HOSTESS
APPLEBEE'S
04.2021 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
MOUNT VERNON HIGH SCHOOL