Danielle Barrow
Norfolk
Summary
Results-driven Intake Benefits Specialist recognized for maintaining HIPAA compliance and managing patient documentation. Strong background in verifying insurance benefits and facilitating effective communication between patients and providers to enhance care coordination.
Overview
14
14
years of professional experience
Work History
Sr. Intake Benefits Specialist
Centauri Health Solutions
Tempe, AZ
01.2025 - 03.2026
- Conducted comprehensive patient intake and eligibility verification for Medicare and Medicaid beneficiaries.
- Verified insurance benefits and coverage to support healthcare services.
- Coordinated with providers, health plans, and patients to obtain required documentation.
- Reviewed patient records for completeness and accuracy.
- Maintained HIPAA compliance while documenting patient information.
- Assisted with resolving insurance and eligibility issues to facilitate timely patient care.
Medical Receptionist
Guidant Global for Maximus
Richmond, VA
01.2024 - 09.2024
- Assisted Medicaid recipients with eligibility and healthcare-related inquiries.
- Registered patients and updated demographic information.
- Scheduled appointments and maintained confidential patient records.
- Coordinated communication between patients and healthcare staff.
- Provided exceptional customer service in a high-volume environment.
Answering Service Afterhour Operator
AnswerNet
Allentown, PA
10.2022 - 04.2024
- Managed after-hours communications for medical offices and healthcare providers.
- Accurately documented urgent patient messages.
- Routed calls according to provider protocols.
- Maintained professionalism during emergency and time-sensitive situations.
Voting Poll Data Collector- Part Time
American Directions Research Group
DC
10.2023 - 12.2023
- Conducted comprehensive data collection to support research initiatives and enhance project outcomes.
- Conducted high-volume outbound calls using an automated dialing system to collect survey and research data.
- Engaged participants professionally while explaining survey objectives and encouraging participation.
- Collected, verified, and accurately documented respondent information in accordance with project guidelines.
- Maintained confidentiality and adhered to data privacy standards when handling sensitive information.
- Entered responses into electronic databases with a high degree of accuracy and attention to detail.
- Met daily productivity, quality, and call performance goals in a fast-paced environment.
- Demonstrated active listening, strong communication, and problem-solving skills while interacting with diverse populations.
Virtual Health Scheduler
Advantmed
Irvine, CA
01.2021 - 11.2023
- Scheduled virtual healthcare appointments for patients and providers.
- Verified demographic and insurance information.
- Coordinated appointment logistics and patient communications.
- Managed scheduling changes while ensuring provider availability.
- Maintained accurate electronic patient records.
Technical Support Advisor
Conduent
Richardson, TX
08.2019 - 12.2021
- Resolved technical issues for clients using troubleshooting tools and systems.
- Provided expert guidance on software applications, enhancing user experience and satisfaction.
- Delivered world-class technical support for Apple products.
- Resolved customer issues through phone and chat support.
- Demonstrated strong communication and problem-solving skills while maintaining quality standards.
Customer Service Representative
QVC
Chesapeake, VA
08.2018 - 12.2019
- Resolved customer inquiries and concerns through multiple channels, ensuring high satisfaction levels.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Processed customer orders and resolved account inquiries.
- Assisted customers with product information and order support.
- Maintained excellent customer satisfaction.
Customer Service Representative
State Farm
Norfolk, VA
01.2012 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.Assisted customers with policy questions and account servicing.
- Resolved customer concerns while maintaining high service standards.
- Documented customer interactions accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05-2016
Associate of Science - Psychology
Tidewater Community College
Norfolk, VA05-2014
High School Diploma -
Maury Highschool
Norfolk06-2010
Skills
- Patient Intake & Referral Coordination
- Insurance Verification & Benefits Investigation
- Medicare & Medicaid Knowledge
- Prior Authorization Support
- Medical Scheduling & Appointment Coordination
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Patient Communication
- Healthcare Customer Service
- Provider & Physician Office Collaboration
- Medical Documentation
- Data Entry & Record Management
- Multitasking & Time Management
- Microsoft Office Suite
- Conflict Resolution
- Remote Work Experience
Timeline
Sr. Intake Benefits Specialist
Centauri Health Solutions
01.2025 - 03.2026
Medical Receptionist
Guidant Global for Maximus
01.2024 - 09.2024
Voting Poll Data Collector- Part Time
American Directions Research Group
10.2023 - 12.2023
Answering Service Afterhour Operator
AnswerNet
10.2022 - 04.2024
Virtual Health Scheduler
Advantmed
01.2021 - 11.2023
Technical Support Advisor
Conduent
08.2019 - 12.2021
Customer Service Representative
QVC
08.2018 - 12.2019
Customer Service Representative
State Farm
01.2012 - 02.2017
Bachelor of Science - Psychology
Virginia Commonwealth University
Associate of Science - Psychology
Tidewater Community College
High School Diploma -
Maury Highschool