Danielle Dreyer
Lynchburg
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Jupiter Beach Resort. Excelled in enhancing customer satisfaction through exceptional service consistency and effective customer interaction. Skilled in order taking and training staff, significantly improving service delivery. Proven ability to prioritize tasks and maintain a high-quality standard in fast-paced environments. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server Assistant, Hostess, and Barista (Seasonal)
Jupiter Beach Resort
05.2023 - 01.2025
- Assisted waitstaff by efficiently clearing tables and resetting them for new guests.
- Supported smooth dining operations through prompt delivery of food and beverages.
- Improved customer satisfaction by responding quickly to guest requests.
- Maintained cleanliness of dining area, ensuring a pleasant environment for patrons.
- Assisted customers with carry-out and room service.
- Assisted Servers in taking drink, appetizer, and dessert orders
- Greeted customers and provided menus upon arrival to dining room.
Front of House and Cake Decorator
Simply Vanilla
01.2023 - 05.2023
- Created visually appealing cake designs for enhancing customer satisfaction.
- Ensured high-quality standards, applying consistent decorating techniques.
- Replenished bakery items in display cases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Barista and Cashier
Perk Coffee Shop
01.2022 - 08.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Front of House Employee and Trainer (Seasonal)
Bolay (Alton Location)
05.2021 - 08.2022
- Maintained cleanliness of front-of-house areas to enhance environment.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Server
Bonita Bay Club
09.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2025
Skills
- Order taking
- Service consistency
- Customer interaction
- Task prioritization
- Team collaboration
- Problem solving
Timeline
Server Assistant, Hostess, and Barista (Seasonal)
Jupiter Beach Resort
05.2023 - 01.2025
Front of House and Cake Decorator
Simply Vanilla
01.2023 - 05.2023
Barista and Cashier
Perk Coffee Shop
01.2022 - 08.2022
Server
Bonita Bay Club
09.2021 - 12.2021
Front of House Employee and Trainer (Seasonal)
Bolay (Alton Location)
05.2021 - 08.2022
Bachelor of Science - Psychology
Liberty University
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