Danielle Hardman
Madison Heights
Summary
With a proven track record at DriverUp, I excel in customer engagement and safe driving, ensuring a seamless experience. My adaptability and tech-savviness have significantly enhanced operational efficiency. Renowned for punctuality and exceptional service, I consistently receive positive feedback, driving customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Uber Partner
DriverUp
Madison Heights
03.2024 - Current
- Fostered a welcoming environment, accommodating special requests when possible.
- Handled cash and electronic payments, providing accurate change and processing transactions securely.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Followed safety regulations and state laws governing vehicle operation.
- Followed regular schedule of pickups for individual customers and groups.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Complied with traffic regulations to safely operate vehicles.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Delivered or picked up mail and packages for customers or employees.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
Babysitter
Babysitting Daycare Home
Harrisburg
02.2013 - 02.2020
- Used organization and time management skills to multitask and keep children on set schedules.
- Ensured physical and social well-being of each child.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Maintaining a positive attitude while being patient and understanding with the children.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Helping older children with homework assignments as directed by parents.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Transporting children to school, sports activities, or other engagements when necessary.
- Administering medication when needed according to parent instructions.
- Enforced rules to teach good manners and maintain safe environment.
- Met and communicated regularly with parents to discuss children's activities and development.
- Establishing trust through consistent communication with both parents and kids.
- Monitored children's safety and well-being to prevent accidents and falls.
- Responsibly watched children while parents were out.
- Organized various activities, games, crafts and outings to keep children entertained.
- Engaging in age-appropriate activities like reading stories or playing games.
- Assisting with meals, snacks, and bedtime routines for the children.
- Communicated with parents about daily activities and any concerning behaviors.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Completing light housekeeping tasks such as tidying up toys and books.
- Tutored children in multiple school subjects to boost educational performance.
- Developing creative ways to encourage learning through everyday experiences.
- Using problem-solving skills to anticipate potential issues before they arise.
- Remaining alert at all times while caring for multiple children simultaneously.
- Organized creative activities to develop children's physical, emotional and social growth.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Providing a safe environment for children to explore their curiosity and creativity.
- Led hands-on activities consistent with child's interests and skills.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Took children to and from school and extra-curricular activities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Tailoring activities based on the individual needs of each child under care.
- Helped complete homework, school projects and chores.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Read stories and played alphabet games to promote early literacy.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Provided direct-care services for children of varying ages.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Traveled with family to help with vacation activities and childcare.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
Cleaning Assistant
Hershey
Hershey
02.2015 - 02.2017
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Restocked shelves with cleaning supplies after each shift.
- Monitored building security and safety by locking doors or avoiding hazards.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Provided assistance with laundry services for guests on a weekly basis.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Steam-cleaned or shampooed carpets.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Stripped, sealed and polished floors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Emptied trash cans and disposed of waste materials properly.
- Adhered to OSHA guidelines while performing duties.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Maintained cleaning equipment in good working condition.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed company uniform, performance and security policies with every job.
- Stocked supplies such as soap, toilet paper and paper towels.
- Dusted furniture, machines or equipment.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
Education
High School Diploma -
Harrisburg High
Harrisburg , PA06-2014
Some College (No Degree) - Cosmetology
Empire Beauty School
Harrisburg , PAAssociate of Science - Early Childhood Special Education
Grand Canyon University
Phoenix, AZSkills
- Cleanliness
- Punctuality
- Route planning
- Strong navigation
- Driving safety
- Efficient driving
- Vehicle maintenance
- Tech-savviness
- Flexibility
- Passenger transportation
- Safe driving
- Customer feedback management
- Time management
- Communication
- Excellent navigation
- Multitasking and organization
- Map reading
- GPS proficiency
- Adaptability and flexibility
- Customer service
- Cultural awareness
- Vehicle inspection
- Problem-solving
- Navigational tools
- Schedule management
- Emergency response
- Stress management
- Traffic law knowledge
- Safety awareness
- Ride-sharing platform knowledge
- Directional sense
- Customer engagement
- Fuel efficiency
Timeline
Uber Partner
DriverUp
03.2024 - Current
Cleaning Assistant
Hershey
02.2015 - 02.2017
Babysitter
Babysitting Daycare Home
02.2013 - 02.2020
High School Diploma -
Harrisburg High
Some College (No Degree) - Cosmetology
Empire Beauty School
Associate of Science - Early Childhood Special Education
Grand Canyon University