Danielle Horne
Tazewell
Summary
Dedicated medical receptionist with 15 years of experience enhancing front desk operations, skilled in appointment scheduling, data entry, and customer service.
Overview
15
15
years of professional experience
Work History
Receptionist
Clinch Valley Medical Center
04.2025 - Current
- 15 years experience being a medical receptionist
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted patients with inquiries, providing accurate information about services and procedures.
- Maintained organized records and patient files, enhancing retrieval processes for medical staff.
- Collaborated with healthcare team to streamline communication between departments.
- Utilized electronic health record (EHR) systems for data entry and patient management tasks.
- Supported administrative tasks such as filing insurance claims and processing payments efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Southwest Virginia Community Health Center
07.2019 - 02.2025
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Monitored waiting area for cleanliness and comfort, addressing patient needs promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Receptionist
Clinch Valley Physicians
03.2011 - 07.2019
- Very busy pediatric office
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Degree - Medical Billing And Coding
National Business College
Princeton, WV05-2011
High School Diploma -
Tazewell High School
Tazewell, VA06-2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Mail handling
- Multi-line telephone operation
Timeline
Receptionist
Clinch Valley Medical Center
04.2025 - Current
Receptionist
Southwest Virginia Community Health Center
07.2019 - 02.2025
Receptionist
Clinch Valley Physicians
03.2011 - 07.2019
Degree - Medical Billing And Coding
National Business College
High School Diploma -
Tazewell High School