Danielle Jacobs
Richmond
Summary
Experienced and customer-focused store manager with over 5 years of experience in luxury retail. Passionate about creating personalized, meaningful experiences that build lasting client relationships. Skilled in custom design consultation, team leadership, and red carpet service that reflects deep product knowledge and emotional intelligence. Proven track record of driving sales, mentoring staff, and cultivating a store culture centered on trust, connection, and exceptional care.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Acting Store Manager
Kay Jewelers
Richmond
04.2025 - 07.2025
- Oversee daily store operations to ensure smooth functioning.
- Trained team members on product knowledge and sales techniques.
- Assisted customers in selecting jewelry pieces and provided styling advice.
- Regarding custom pieces, guide clients through the design process, including selecting stones, metals, and styles.
- Prepare design quotes, timelines, and manage approval stages.
- Oversaw inventory management and maintained accurate stock levels.
Assistant Store Manager
Kay Jewelers
Richmond
02.2024 - 07.2025
- Monitor employee performance and provide ongoing coaching and support.
- Enforce company policies, procedures, and standards.
- Build long-term relationships with clients to encourage repeat business and referrals.
- Drive sales performance by meeting or exceeding sales targets.
- Ensure exceptional customer service and handle escalated customer issues
Third Key Holder
Kay Jewelers
Richmond
07.2022 - 11.2023
- Perform store opening and closing procedures in the absence of store management.
- Act as the lead associate when management is not present.
- Serve as a point of contact for resolving minor staff or customer issues.
- Operate the POS system, process transactions, and issue receipts.
- Assist with daily administrative duties such as appointment scheduling or repair tracking.
Virtual Customer Service Representative
Kay Jewelers
Richmond
05.2020 - 07.2022
- Assisted customers with product inquiries and service requests via phone and chat.
- Resolved customer issues while maintaining a positive service experience.
- Assist customers with placing, modifying, or canceling orders.
- Troubleshoot website or account access issues, including shared-screen walkthroughs.
Education
Science
J. Sargeant Reynolds Community College
Richmond, VA 08.2018 - 05.2021
Skills
- Active listening
- Emotional intelligence
- Time management
- Conflict resolution
- Client relationship building
- Design communication
- Upselling & personalization
Certification
- GIA certified.
- GSI certified.
Timeline
Acting Store Manager
Kay Jewelers
04.2025 - 07.2025
Assistant Store Manager
Kay Jewelers
02.2024 - 07.2025
Third Key Holder
Kay Jewelers
07.2022 - 11.2023
Virtual Customer Service Representative
Kay Jewelers
05.2020 - 07.2022
Science
J. Sargeant Reynolds Community College
08.2018 - 05.2021
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