Danielle Jones
Alexandria
Summary
Results-driven Community Manager with 6+ years of experience in property management, team leadership, and revenue growth. Proven ability to increase occupancy, optimize operations, and lead high-performing teams in fast-paced environments. Skilled in financial analysis, resident retention strategies, and operational efficiency with a strong focus on delivering exceptional customer experiences
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Community Manager
Equity Residential
Hyattsville
09.2019 - Current
- Manage daily operations of a 200+ unit residential community, ensuring high performance across leasing, maintenance, and resident services
- Maintain 96%+ occupancy rates through strategic leasing, marketing, and retention initiatives
- Lead, train, and develop on-site staff to exceed performance and sales goals
- Analyze financial reports and support budgeting to improve NOI and reduce operational costs
- Resolve resident concerns with professionalism, improving satisfaction and renewal rates
- Monitor market trends and competitor pricing to maintain competitive positioning
- Collaborate with accounting to resolve billing discrepancies and ensure accurate financial records
- Implement process improvements to increase efficiency and enhance resident experience
Assistant Branch Manager
Hertz Rent-A-Car HLE
Alexandria
12.2017 - 09.2019
- Growing sales utilizing business-to-business sales tactics
- Managed and led a team of 3 employees or more to exceed company goals
- Actively manage vehicle maintenance, vehicle inspections for collection, inventory, and daily business reports
- Verify important customer information(i.e, Credit/debit cards, driver's license, and insurance company info) to prevent fraudulent activity
- Works directly with multiple insurance agencies and local body shops to provide replacement vehicles for customers and set up direct billing
- Communicate with large vendors to request maintenance services for vehicles and deliver instructions on behalf of office management
- Achieve individual sales goals and customer service goals
- Monitor multiple databases to keep track of all company inventory
- Conduct weekly sales calls to obtain new business and increase revenue
- Actively manage vehicle maintenance, vehicle inspections for collection, inventory, and daily business reports
- Manage office duties such as operating office machines and file management
Shift Supervisor/Keyholder
Starbucks
District Heights
09.2016 - 12.2017
- Maintained all inventory within store ordering food , merchandise, and supplies as needed
- Led a strong team of 6 employees
- Counted and balanced cashier drawers of large sums of cash
- Ensured all cash handling procedures are upheld being accountable for store funds while running a shift
- Prepared nightly deposits bags
- Received and managed all incoming/outgoing change orders
- Performed all Point-of-service duties, front and back of house functions including opening and closing procedures
- Resolved guest complaints promptly and professionally
- Trained and mentored new cashiers
Education
Forestville High School
District Heights, MDSkills
- Property & Operations Management Team Leadership & Staff Development Financial Reporting & Budget Support Leasing Strategy & Occupancy Growth CRM Systems & MRI Software Conflict Resolution & Resident
- Property & Operations Management
- Team Leadership & Staff Development
- Financial Reporting & Budget Support
- Leasing Strategy & Occupancy Growth
- CRM Systems & MRI Software
- Conflict Resolution & Resident Relations
- Sales, Marketing & Revenue Growth
- Data Analysis & Performance Tracking
Relations
Sales, Marketing & Revenue Growth
Data Analysis & Performance Tracking
References
- References upon request
Timeline
Community Manager
Equity Residential
09.2019 - Current
Assistant Branch Manager
Hertz Rent-A-Car HLE
12.2017 - 09.2019
Shift Supervisor/Keyholder
Starbucks
09.2016 - 12.2017
Forestville High School