Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Loving

Appomattox

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Environment services professional with experience in maintaining cleanliness and sanitation in various settings. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in using cleaning equipment, handling hazardous materials, and following safety protocols. Known for thoroughness, efficiency, and commitment to high standards.

Overview

16
16
years of professional experience

Work History

Environmental Services Housekeeper

Centra Health - Lynchburg, VA
08.2022 - Current
  • Trained staff on proper cleaning techniques and safety protocols to ensure compliance with health standards.
  • Conducted thorough inspections of facilities to identify maintenance needs and implement corrective actions.
  • Streamlined waste disposal processes, reducing clutter and enhancing overall cleanliness in designated areas.
  • Implemented inventory management system for cleaning supplies, optimizing stock levels and minimizing shortages.
  • Collaborated with management to establish cleaning schedules that improved operational efficiency across departments.
  • Led team meetings to discuss performance improvements and share best practices for environmental services tasks.
  • Monitored compliance with environmental regulations, contributing to sustainable practices within the organization.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned elevators, glass, and planters in public areas.
  • Documented and reported necessary facility and building repairs observed.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Customer Service Representative

J.Crew
10.2009 - Current
  • Assisted customers with inquiries and requests, ensuring timely resolution and satisfaction.
  • Learned company's products and services to provide accurate information to customers.
  • Handled customer complaints with professionalism, aiming for effective solutions.
  • Provided support in processing orders and managing customer accounts efficiently.
  • Collaborated with team members to enhance service delivery and improve customer experiences.
  • Adapted quickly to new systems and tools for efficient customer interaction management.
  • Maintained accurate records of customer interactions for future reference and follow-up actions.
  • Engaged in ongoing training sessions to develop skills in customer service excellence.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Commercial Janitorial Cleaner

ABM Industries
07.2015 - 06.2022
  • Led team in executing daily cleaning operations, ensuring compliance with safety and health regulations.
  • Developed and implemented efficient cleaning schedules to enhance operational productivity across multiple sites.
  • Trained and mentored new staff on proper equipment handling and sanitation procedures for optimal performance.
  • Conducted quality inspections to maintain high standards of cleanliness and service delivery in commercial spaces.
  • Collaborated with management to identify areas for process improvements, enhancing overall customer satisfaction.
  • Utilized advanced cleaning equipment and eco-friendly products, promoting sustainability within janitorial practices.
  • Monitored inventory levels of cleaning supplies, ensuring timely replenishment to support uninterrupted operations.
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.

Education

High School Diploma -

Bassett High School
Bassett, VA

Skills

  • Quality control guidelines
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Cleaning and sanitizing
  • Cleaning techniques
  • Hazardous chemical training

Timeline

Environmental Services Housekeeper

Centra Health - Lynchburg, VA
08.2022 - Current

Commercial Janitorial Cleaner

ABM Industries
07.2015 - 06.2022

Customer Service Representative

J.Crew
10.2009 - Current

High School Diploma -

Bassett High School

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Danielle Loving