Danielle Perschetz
Richmond
Summary
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Carrabba's Italian Grill
12.2023 - Current
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Michael's
Michael's Arts & Crafts Store
10.2023 - 12.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Lifeguard
Swim Metro Management
05.2023 - 09.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Media Production
Virginia Commonwealth University
Richmond, VA05-2026
High School Diploma -
Deep Run High School
Short Pump VA05-2022
Skills
- Order taking
- Strong communicator
- Cleanliness
- Lifeguard certification
- Phone etiquette
- First aid
- Patience and empathy
- CPR and AED training
- Professional appearance
- Complaint handling
- Emergency response
- Guest relations
- Multitasking Abilities
Timeline
FOH Team Member
Carrabba's Italian Grill
12.2023 - Current
Michael's
Michael's Arts & Crafts Store
10.2023 - 12.2023
Lifeguard
Swim Metro Management
05.2023 - 09.2023
Media Production
Virginia Commonwealth University
High School Diploma -
Deep Run High School
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