Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Phillips

Virginia Beach

Summary

Successful at revitalizing customer engagement and achieving dramatic growth with revolutionary strategies. Proficient in product monetization and mobilization approaches to boost long-term growth. Dedicated to meeting and exceeding collection customer needs. Motivated Senior Account Executive bringing 13 years of experience in networking and lead development. Hardworking and driven sales professional with extensive experience in collections. Ready for new professional challenges and to apply skills toward team and business success. Detailed professional possessing creative mindset and extroverted personality. Offering 13-year background in account management. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills. Established Account Executive gifted at lead generation and efficiently resolving customer issues. Engaging and personable with ability to increase business opportunities through dynamic marketing strategies, effective communication skills and dedication to customer service.

Overview

25
25
years of professional experience

Work History

Senior Account Executive

Portfolio Recovery Associates
Norfolk, VA
01.2008 - Current
  • Liaised between account holders and representatives to resolve issues and maintain satisfaction of over 100 customers
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Liaised between clients and support team to resolve issues quickly and effectively.
  • Completed over 100 cold calls per week to bring in new customers, maintaining 95% conversion rate.

Store Manager

Family Dollar
Virginia Beach, VA
06.2001 - 12.2006
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Approved regular payroll submissions for 10 employees
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Education

Associate of Business Administration - Business Administration And Management

Monmouth County Post-Secondary Adult School
Freehold, NJ

High School Diploma -

Norview High School
Norfolk, VA

Skills

  • Goals and Performance
  • Account Management
  • Prospecting
  • Prospecting Skills

Timeline

Senior Account Executive

Portfolio Recovery Associates
01.2008 - Current

Store Manager

Family Dollar
06.2001 - 12.2006

Associate of Business Administration - Business Administration And Management

Monmouth County Post-Secondary Adult School

High School Diploma -

Norview High School
Danielle Phillips