Danielle Sarge
Fredericksburg
Summary
A highly motivated and organized individual with retail, customer service and technical experience. Proficient in Microsoft suite, including excel, word and power point. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Customer Success Manager
Precision Safe Sidewalks LLC
01.2024 - Current
- Serve as primary post-sale client liaison, ensuring seamless transition from sales to delivery and consistent alignment with contractual scope and client expectations.
- Lead pre-project readiness calls to confirm site conditions, access requirements, scheduling constraints, and operational risks prior to execution.
- Own project onboarding by creating and distributing clear, accurate project documentation to cross-functional delivery teams within defined timelines.
- Facilitate project kickoff meetings to align stakeholders, confirm responsibilities, and ensure execution readiness before work commences.
- Monitor active projects using performance dashboards, proactively identifying risks related to schedule, scope, production, or budget and escalating as needed.
- Manage not-to-exceed and fixed-budget engagements by tracking progress against contractual limits to protect margins and maintain customer trust.
- Partner cross-functionally with Sales, Operations, and field teams to manage change requests, maintain documentation integrity, and resolve issues efficiently.
Administrative Associate / Business Development Assistant
Precision Safe Sidewalks LLC
01.2022 - 01.2024
- Prepared proposals, pricing, surveys, and post-project documentation to support Business Development and Sales teams.
- Maintained CRM accuracy by tracking leads, RFPs, proposals, activities, and client communications in PipeDrive.
- Performed QA/QC on technical and client-facing documents to ensure accuracy and readiness.
- Conducted outbound prospecting and follow-up calls to support pipeline growth and meeting scheduling.
- Built and managed lead databases and supported trade show prospecting initiatives.
- Provided cross-functional administrative and operational support, including kickoff prep and travel coordination.
Senior Solder & Assembly Technician (Contractor)
Mid Atlantic Manufacturing
01.2017 - 01.2022
- Assembled and soldered complex electronic cable assemblies in accordance with detailed schematics, wiring diagrams, and technical drawings.
- Trained and onboarded new technicians, ensuring adherence to quality, safety, and production standards.
- Reviewed, interpreted, and edited schematics and technical documentation to resolve build issues and improve accuracy.
- Managed inventory control for parts and materials, reducing downtime and supporting continuous production.
- Delegated work assignments to technicians to balance workloads and meet production deadlines.
- Served as a technical resource for troubleshooting assembly and soldering challenges.
Customer Service Associate
Wawa
01.2015 - 01.2017
- Delivered high-volume customer service in a fast-paced retail environment.
- Operated POS systems, processed cash and card transactions, and maintained register accuracy.
- Performed inventory stocking and restocking to ensure product availability.
- Prepared food and provided deli service in compliance with food safety and sanitation standards.
- Maintained cleanliness of store, food prep areas, and customer spaces.
Assembly & Solder Technician
Tactical Micro
01.2013 - 01.2015
- Assembled and soldered complex electronic cable and camera assemblies per schematics and technical drawings.
- Ensured builds met quality control and functional testing requirements.
- Maintained consistent workmanship standards across precision electronic components.
- Identified and corrected assembly issues to minimize rework and defects.
Shift Manager
Wawa
01.2005 - 01.2013
- Supervised daily store operations and led shift-based teams in a high-traffic retail environment.
- Managed cash handling procedures, including safe drops, pickups, and register reconciliation.
- Delegated tasks to associates to ensure efficient coverage and timely completion of operational duties.
- Updated fuel pricing systems in alignment with company guidelines and market changes.
- Maintained compliance with company policies, safety procedures, and customer service standards.
- Provided coaching and on-the-job guidance to associates to improve performance and service quality.
Education
GED -
Massaponax High School
Skills
- Problem solving
- Effective communication
- Attention to detail
- Customer service
- Team collaboration
- Self-motivation
- Proficient in Microsoft office suite
Additional Information
Available upon request, Negotiable
General
A highly motivated and organized individual with retail, customer service and technical experience. Proficient in Microsoft suite, including excel, word and power point.
Timeline
Customer Success Manager
Precision Safe Sidewalks LLC
01.2024 - Current
Administrative Associate / Business Development Assistant
Precision Safe Sidewalks LLC
01.2022 - 01.2024
Senior Solder & Assembly Technician (Contractor)
Mid Atlantic Manufacturing
01.2017 - 01.2022
Customer Service Associate
Wawa
01.2015 - 01.2017
Assembly & Solder Technician
Tactical Micro
01.2013 - 01.2015
Shift Manager
Wawa
01.2005 - 01.2013
GED -
Massaponax High School