Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Danielle Shipman

Gainesville

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Demonstrating ability to cultivate productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Highly cooperative and generous team player, with a deep love for working with people. Bringing patience, empathy, and persuasive communication skills to create enjoyable dining experiences. Skilled in anticipating and meeting guest needs promptly, while ensuring a collaborative atmosphere. Adept at handling diverse customer interactions with care and precision, fostering a welcoming environment for all. Proven track record of delivering exceptional customer service in fast-paced environments, while maintaining a high level of accuracy and efficiency. Skilled at managing multiple tables, taking orders, and ensuring timely delivery of food and beverages, leading to increased customer satisfaction and repeat business.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hourly Manager

Bonefish Grill
Gainesville
09.2024 - 06.2025
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Monitored team productivity and performance to support goals.
  • Orienting and training employees, encouraging confidence, and helping individuals adapt faster to job roles.
  • Assigned, prioritized, and delegated tasks and responsibilities to departmental employees.
  • Coached and motivated the team, driving sales, and delivering exceptional customer service.
  • Utilized strong analytical and problem-solving skills to address operational issues.
  • Communicated plans and actions to meet departmental goals.
  • Offered constructive feedback to team members, boosting overall job performance.
  • Developed personal growth opportunities, empowering employees to produce results, and meet goals.
  • Resolved conflicts between team members promptly, using sound judgment based on company policies.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Reduced workplace safety or health hazards by enforcing work practices and procedures.
  • Fostered positive relationships with clients through proactive communication tactics.
  • Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.

Server

BJ'S Brewhouse
Gainesville
06.2023 - 10.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Processed payments and completed register transactions accurately.
  • Used focus and memorization skills to keep track of tables and remember orders.

Server

Waffle House
Wilmington
09.2022 - 01.2023
  • Resolved customer complaints and inquiries in a timely manner.
  • Prepared and served food and beverages to customers.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Monitored food and beverage levels to satisfy customer needs.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

Server/ Bartender

Philadelphia Tavern
Manassas
01.2022 - 09.2022
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Jotted down customer orders and promptly delivered food and drinks.
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Attended company and restaurant trainings and meetings to improve serving skills.

FOH Manager

Elizabeth's Pizza Italian Restaurant & Bar
Wilmington
08.2018 - 05.2021
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.
  • Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
  • Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
  • Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
  • Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
  • Assessed bar inventory and completed requisition sheets to restock supplies.
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Utilized strong salesmanship skills to upsell drinks and appetizers.

Server

The White Front Restaurant
Wilmington
02.2016 - 07.2018
  • Promoted positive work environment by encouraging collaboration among team members.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Investigated and resolved complaints regarding food quality and service.
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
  • Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

Server, Prep-Cook, Expo

Dunkin Donuts
Wilmington
01.2014 - 02.2016
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Motivated team to achieve optimal results through effective communication and interpersonal skills.
  • Monitored drive-thru line and managed wait times.
  • Operated drive-thru window efficiently while ensuring accuracy of orders, taking payments, and delivering food in a timely manner.
  • Restocked supplies and prepared food orders.
  • Maintained cleanliness of drive thru area including windows, countertops, menus, and other surfaces.
  • Accurately handled cash, credit and debit card transactions and gave correct change to customers.
  • Assisted in training new employees on proper procedures for taking orders at the drive-thru window.
  • Performed opening, closing duties such as cleaning work areas, restocking supplies, setting up, breaking down registers.

Server, Host, Busser, Expo

Sawmill Restaurant
Wilmington
09.2010 - 12.2013
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Processed payments and completed register transactions accurately.
  • Prepared and served food and beverages to customers.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Monitored food and beverage levels to satisfy customer needs.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Education

High school or equivalent -

Ashley Highschool
Wilmington, NC
01.2010

Skills

  • Exceptional customer service
  • Hospitality expertise
  • Memory retention
  • High-volume dining capabilities
  • Customer service and quality prioritization
  • Food safety practices
  • Food sales and promotion proficiency
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Cleanliness and hygiene
  • Employee training
  • Customer relationship management
  • Team building
  • Conflict resolution
  • Performance monitoring
  • Effective communication
  • Problem solving
  • Time management
  • Analytical thinking

Certification

ServSafe- Manager Food Safety Certification

References

References available upon request

References

References available upon request.

Timeline

Hourly Manager

Bonefish Grill
09.2024 - 06.2025

Server

BJ'S Brewhouse
06.2023 - 10.2024

Server

Waffle House
09.2022 - 01.2023

Server/ Bartender

Philadelphia Tavern
01.2022 - 09.2022

FOH Manager

Elizabeth's Pizza Italian Restaurant & Bar
08.2018 - 05.2021

Server

The White Front Restaurant
02.2016 - 07.2018

Server, Prep-Cook, Expo

Dunkin Donuts
01.2014 - 02.2016

Server, Host, Busser, Expo

Sawmill Restaurant
09.2010 - 12.2013

High school or equivalent -

Ashley Highschool

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Danielle Shipman