Danielle Stotmeister
Fredericksburg
Summary
Customer service-oriented individual skilled in communication and problem-solving across various roles. Experience ranges from assisting clients in fast-paced environments to training new staff, demonstrating adaptability and commitment to excellence in service.
Overview
18
18
years of professional experience
Work History
Online rent a cyber friend
02.2025 - Current
- Remote friendship
- Listening
- Communication
Ride along helper/seasonal helper
UPS
12.2024 - 01.2025
- Assisted UPS driver with timely deliveries
- Executed doorstep deliveries to enhance customer satisfaction
- Visited multiple locations to streamline delivery routes
- Handled merchandise and packages accurately to optimize storage
- Communicating with residents and their pets
Concierge/customer service
Paragon Village 12 Movie Theater
Fredericksburg
04.2022 - 12.2022
- Facilitated customer liaison to enhance satisfaction and address inquiries
- Managed cash transactions and merchandise to ensure accurate inventory control
- Executed cleaning tasks to maintain a welcoming and organized environment
- Performed cleaning tasks to ensure a tidy environment
Service Assistant
Culpeper Health and Rehab center
Culpeper
02.2022 - 09.2022
- Engaged with guests and residents to foster a welcoming atmosphere.
- Provided refreshments and assistance to enhance guest experience.
- Assisted the nurses and CNAs with patient care.
- Maintained cleanliness of assigned spaces to promote a safe environment.
Assistant teacher
Children of America
Fredericksburg
11.2021 - 04.2022
- Maintained safe and educational environment to foster children's growth and development
- Ensured children's safety and engagement during care sessions to promote well-being and active participation
- Executed cleaning routines to maintain a tidy and organized workspace, supporting a conducive learning environment
Temp office assistant
Lendmark Financial Services LLC
Fredericksburg
09.2021 - 10.2021
- Handled customer inquiries and resolved issues efficiently
- Coordinated telecommunication services to facilitate seamless communication
- Organized and maintained filing system while handling faxing of essential documents
- Processed data entry and performed numerical analysis to support operations
Fairfield Inn by Marriott
Fredericksburg
02.2019 - 03.2020
- Customer relations
- Handling customers’ food and serving
- Cleaning and organizing
- Communications
Telecommunications specialist
Alorica
Fredericksburg
01.2019 - 05.2019
- Responded to customer phone calls to assess needs and resolve issues related to cell phone services
- Provided information to customers, ensuring a professional and supportive experience
- Demonstrated professionalism through effective collaboration and communication in timeliness, collaboration, and communication
Visiting Angels
Fredericksburg
02.2018 - 11.2018
- Provided home health care to elderly patients
- Created a safe and welcoming environment based on an individual's health and personal needs
- Coordinated services for patients and collaborated between multiple stakeholders including other healthcare professionals and families
- Home Health Care Aide
Part-Time Supervisor
ZIPS Dry Cleaners
Fredericksburg
01.2009 - 01.2017
- Oversaw store operations during supervisor’s absence.
- Served in multiple roles including dry cleaning representative, customer service representative, telecommunication specialist, and cashier, ensuring smooth store operations.
- Processed cash transactions accurately, balanced registers, and secured funds for deposit.
- Organized and tagged all incoming laundry to comply with company policies, maintaining operational order and efficiency.
- Provided pricing information to clients by developing accurate invoices and assembling complete orders
Driver
Uber
Fredericksburg
01.2023
- Delivered safe and reliable transportation for clients
- Facilitated timely transportation for customers during rides
- Delivered high-quality customer service as an Uber driver
- Assisted customers in selecting products to meet their needs
- Organized and stocked merchandise on shelves
Call center Representative
Prince William Home Improvement
- Provided customers with relevant information to facilitate decision-making
- Engaged clients through outbound calls to resolve inquiries
- Boosted potential sales by directly engaging with customers
Gamma chain Delivery Driver - Temp
Amazon Dispatch
- Operated delivery vehicle to transport packages efficiently and safely.
- Delivered products on time to meet customer expectations
- Communicated effectively with customers to improve overall experience
- Utilized handheld devices for tracking deliveries and confirming package statuses.
- Communicated with dispatch team to receive updates on delivery routes.
Flipi Delivery Driver Seasonal
Amazon Dispatch
- Delivered packages efficiently to customers within assigned routes.
- Delivered products to various locations, ensuring timely fulfillment of orders
- Interacted with clients to address inquiries and enhance customer satisfaction
- Communicated effectively with dispatch for route updates and changes.
- Conducted vehicle inspections to ensure safety and compliance.
Traffic Plan
- Flagging and directing traffic safely to keep the workers on the work crew safe
- Communicating efficiently with drivers and workers
Roadside safety
AWP
- Identified hazardous conditions on roadsides that may affect the safety of transport operations.
- Flagged and directed traffic to ensure safety of work crew
- Communicated with drivers and workers to facilitate smooth operations
- Coordinated with other departments such as maintenance and safety personnel to ensure safe operation of systems and equipment.
- Trained security personnel in proper use of safety equipment and protocols for responding to emergency situations.
Education
Empathetic Listener Jobs certificate -
Impulse training website
02-2025
Cyber Friends certificate -
Impulse training website
02-2025
Affiliate Marketing Apprentice -
Impulse training website
02-2025
Remote Chat Operator -
Impulse training website
02-2025
Certified Nursing Assistant Certification -
Certified Nursing Assistant-Career Training Solution
12-2012
Radiology and Dental Assistant Certification -
Dental Assistant Training School, USA INC.
09-2008
Academic Diploma -
Massaponax High School
06-2004
Skills
- Patient Care
- Elderly Support
- Customer Service
- Communication
- Active listening
- Sales Strategies
- Virtual Communication
- Technology
- Financial Management
- Sanitation Practices
- Multitasking
- Team Leadership
Timeline
Online rent a cyber friend
02.2025 - Current
Ride along helper/seasonal helper
UPS
12.2024 - 01.2025
Driver
Uber
01.2023
Concierge/customer service
Paragon Village 12 Movie Theater
04.2022 - 12.2022
Service Assistant
Culpeper Health and Rehab center
02.2022 - 09.2022
Assistant teacher
Children of America
11.2021 - 04.2022
Temp office assistant
Lendmark Financial Services LLC
09.2021 - 10.2021
Fairfield Inn by Marriott
02.2019 - 03.2020
Telecommunications specialist
Alorica
01.2019 - 05.2019
Visiting Angels
02.2018 - 11.2018
Part-Time Supervisor
ZIPS Dry Cleaners
01.2009 - 01.2017
Roadside safety
AWP
Traffic Plan
Flipi Delivery Driver Seasonal
Amazon Dispatch
Gamma chain Delivery Driver - Temp
Amazon Dispatch
Call center Representative
Prince William Home Improvement
Empathetic Listener Jobs certificate -
Impulse training website
Cyber Friends certificate -
Impulse training website
Affiliate Marketing Apprentice -
Impulse training website
Remote Chat Operator -
Impulse training website
Certified Nursing Assistant Certification -
Certified Nursing Assistant-Career Training Solution
Radiology and Dental Assistant Certification -
Dental Assistant Training School, USA INC.
Academic Diploma -
Massaponax High School