Danielle Tallent
Tappahannock
Summary
Committed and professional Service Advisor with proven ability to effectively write accurate vehicle estimates, follow DRP guidelines, manage customer inquiries, provide accurate advice and ensure customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
05.2023 - Current
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Maintained up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
Office Manager/Collision Estimator
Collision-One
02.2015 - 05.2023
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Helped customers obtain alternate transportation via rental car services.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Negotiated completed damage estimates and repair costs.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Used CCC and Mitchel to calculate damages and claim values.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Documented damage with photographs and detailed written descriptions.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on.
Paralegal
Tronfeld West & Durrett
04.2006 - 01.2015
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Contacted clients to schedule appointments and discuss progress of cases.
Education
BBA - Accounting
University of Mary Washington
Fredericksburg, VA06.1999
Skills
- Report Writing
- Accounts Payable and Receivable
- Administration and Operations
- Cost Estimation
- Quality Control
- Customer Retention
- Proficient in CCC
- Proficient in Mitchell
- I-Car Certified
Certification
I-Car Certifications
Timeline
Service Advisor
Caliber Collision
05.2023 - Current
Office Manager/Collision Estimator
Collision-One
02.2015 - 05.2023
Paralegal
Tronfeld West & Durrett
04.2006 - 01.2015
BBA - Accounting
University of Mary Washington
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