Danielle Young
Williamsburg
Summary
Results-driven and analytical professional with over 7 years of experience across financial services, accounts receivable, fraud prevention, and public sector operations. Proven success in managing vendor and stakeholder relationships, driving process improvements through root cause analysis, and leading operational enhancements aligned to business objectives. Skilled in cross-functional collaboration, regulatory compliance, and performance tracking. Recognized for strategic thinking, communication, and commitment to excellence in execution.
Overview
9
9
years of professional experience
Work History
ANALYST-ACCOUNTS RECEIVABLE
CARMAX
09.2022 - Current
- Fosters relationships with external business partners
- Initiates process improvement based on root cause analysis for business operations, sales operations, and financial services.
- Assesses and executes appropriate collection strategy within federal, state and local collection laws and CarMax compliance policies.
- Performs collections activities including initiating customer contact via telephone and written documentation of all collection activities.
- Serves as a subject matter expert for accounts receivables in various projects.
- Resolves title issues and supports financial operations by collaborating with internal and external teams.
- Managed team-level OKRs, delivering executive-level reporting aligned to business objectives and operational KPIs.
FRAUD PREVENTION SPECIALIST II
C&F BANK
04.2021 - 09.2022
- Analyzed and resolved complex fraud cases across ACH, wire, and card channels; collaborated with law enforcement and internal partners to protect customers and manage institutional risk.
- Created and improved internal workflows for case escalation and regulatory response, improving speed and accuracy of fraud resolution.
- Built strong relationships with internal departments and regulatory agencies, enabling more effective investigations and proactive issue resolution.
- Supported internal audit and legal case management through timely, accurate documentation and data integrity practices.
BENEFIT PROGRAM SPECIALIST III
HANOVER COUNTY SOCIAL SERVICES
08.2016 - 04.2021
- Managed eligibility and compliance for Medicaid, SNAP, and Title IV-E programs while maintaining policy fidelity and audit readiness.
- Conducted thorough case reviews and interviews in accordance with policy to identify and mitigate fraud or abuse.
- Served as policy resource and trainer for new staff, fostering consistent application of complex eligibility rules.
- Developed and maintained tracking systems for scheduling and workload management across the department.
Education
Bachelor of Science -
LONGWOOD UNIVERSITY
01.2015
Skills
- Analytical Thinking
- Data Integrity
- Detail oriented
- Team leadership
- Time management
- Microsoft and Google Suite
- Process Management
- Process Optimization
- Strategic Vendor Relationship Management
- Written communication
- Verbal communication
- Root cause analysis
Timeline
ANALYST-ACCOUNTS RECEIVABLE
CARMAX
09.2022 - Current
FRAUD PREVENTION SPECIALIST II
C&F BANK
04.2021 - 09.2022
BENEFIT PROGRAM SPECIALIST III
HANOVER COUNTY SOCIAL SERVICES
08.2016 - 04.2021
Bachelor of Science -
LONGWOOD UNIVERSITY