Diligent Manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Panera Bread
01.2021 - Current
Trained and mentored staff on best practices for food safety and quality assurance.
Implemented inventory management processes to reduce waste and optimize supply chain efficiency.
Analyzed sales trends to develop strategies that boosted revenue during peak periods.
Oversaw scheduling and staffing to meet business demands while maximizing labor productivity.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Assistant Restaurant General Manager
KFC
02.2019 - 10.2021
Achieved store sales and financial goals, enhanced restaurant operations.
Supervised sales generation and year-on-year 30% profit growth.
Monitored cash handling procedures to accurately charge customers.
Created revenue forecasts and reports to monitor restaurant budget.
Modeled excellent customer service to encourage staff to proactively assist customers and meet needs.
Interviewed, hired, and trained staff.
Provided orientation and on-boarding training to new associates.
Education
High School Diploma -
Justice High School
Associate Degree - Cybersecurity
Northern Virginia Community College
05.2026
Skills
Restaurant Operations
Staffing and Sales Reporting
Money Handling
Guest Satisfaction
Calm and Pleasant Demeanor
Operations management
Staff Scheduling
Inventory control
Teamwork and Collaboration
AWARDS
Justice High School Scholarship, Emerging Leadership Program (ELP), Digital Sales Award, ServSafe Certification