Danitza Barrionuevo
Sterling
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Ted's Bulletin
Ashburn
11.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and create a welcoming dining atmosphere.
- Oversaw order accuracy and efficiency by fostering effective communication with kitchen staff.
- Facilitated training sessions for new servers on menu knowledge and service protocols.
- Ensured cleanliness and organization of dining area in compliance with health standards.
- Facilitated collaboration among team members to optimize service delivery during peak hours.
- Enhanced customer experience by upselling menu items, fostering loyalty and repeat business.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Fostered strong relationships with loyal customers to enhance retention.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- High volume dining
Server
Olive Garden
Sterling
07.2023 - 11.2025
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Chuy's Tex-mex
Sterling
08.2021 - 05.2023
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
Education
Northern Virginia Community College
Sterling, VASkills
- Exceptional customer service
- Guest engagement
- Cash handling
- Professional appearance
- Customer service
- Memory retention
- Menu memorization
- Team collaboration
- Allergy awareness
Timeline
Server
Ted's Bulletin
11.2024 - Current
Server
Olive Garden
07.2023 - 11.2025
Server
Chuy's Tex-mex
08.2021 - 05.2023
Northern Virginia Community College