Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Guzman

Charlottesville

Summary

Adaptable and driven professional with a solid foundation in customer service and management. Eager to apply a diverse skill set to a new challenge and quickly master new skills and systems. Committed to a proactive and hands-on approach to problem-solving and task completion.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Lilys Boutique
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Operations and Cleaning Specialist

A & Lily Cleaning Services
04.2020 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Assisted management in developing new strategies for improved efficiency in overall operations.
  • Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.

E-Commerce Specialist

Whole Foods Market Inc
02.2021 - 05.2022
  • Fulfill online orders for customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services, merchandise and promotions.
  • Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
  • Met or exceeded sales goals and worked as team player in supporting other sales.

Landscaper

Alvarez Landscaping Services
05.2018 - 01.2020
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Customer Service Representative

Best Buy
06.2016 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Business Administration And Management

Piedmont Virginia Community College
Charlottesville, VA
05-2026

High School Diploma -

Monticello High School
Charlottesville, VA
06-2016

Skills

  • Proficient in Spanish
  • Customer service
  • Multitasking and organization
  • Computer skills
  • Teamwork and collaboration
  • Efficient at acquiring new skills
  • Language translation

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Assistant Manager

Lilys Boutique
10.2022 - Current

E-Commerce Specialist

Whole Foods Market Inc
02.2021 - 05.2022

Operations and Cleaning Specialist

A & Lily Cleaning Services
04.2020 - Current

Landscaper

Alvarez Landscaping Services
05.2018 - 01.2020

Customer Service Representative

Best Buy
06.2016 - 05.2018

Associate of Science - Business Administration And Management

Piedmont Virginia Community College

High School Diploma -

Monticello High School

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