Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny Newby

Hopewell

Summary

Being a Customer Service Associate allowed me to improve my communication skills and has allowed me to work efficiently as a team. It has allowed me to learn that in a competitive workspace that I need to move faster in order to get things the best I can. Even with only 2 months of experience this job has showed me what flaws I have and how to overcome them. Enthusiastic employee who does whatever he can to help customers in the best possible way! I am an organized and dependable employees with a positive attitude.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Big Lots
06.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries while ensuring customer satisfaction

Bagger

Fort Lee Commissary
06.2023 - Current
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Maintained high level of personal hygiene and cleanliness, contributing to positive shopping environment.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.

Education

Associate of Applied Science - Business Administration

Brightpoint Community College
Chesterfield, VA
06-2027

High School Diploma -

Hopewell High School
Hopewell
05-2025

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Calm and professional under pressure
  • Work prioritization

Timeline

Customer Service Associate

Big Lots
06.2025 - Current

Bagger

Fort Lee Commissary
06.2023 - Current

Associate of Applied Science - Business Administration

Brightpoint Community College

High School Diploma -

Hopewell High School

Similar Profiles

CREATE PROFILE
Danny Newby