DAQUANe ARTIS
Arlington
Summary
Experienced concierge specializing in hospitality management with a focus on delivering exceptional service. Adept at managing travel logistics and addressing guest concerns promptly. Proven ability to enhance guest satisfaction through effective problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Concierge
Greystar
Washington
08.2025 - Current
- Spearhead concierge operations at a high-traffic luxury residential property serving more than 400 residents.
- Managed concierge front desk team of 4, overseeing third-party concierge companies and daily service operations to ensure high-quality resident support.
- Launched and led monthly customer service training sessions to elevate team skills and professionalism, fostering improved guest interactions.
- Develop trusted relationships with building management and residents, resulting in consistent commendations and a significant decrease in complaints.
- Conducted interviews and onboarding, providing hands-on training in Outlook, Yardi, and OneSite to streamline staff integration.
Senior Lead Concierge
Guardian Service Industries, Inc.
Washington
10.2024 - 08.2025
- Spearheaded concierge operations at a high-traffic, luxury residential property with over 1,000 residents; improved resident satisfaction scores by 27% within 3 months through elevated service standards.
- Rebuilt concierge team following high turnover—hired, trained, and mentored 5 new team members to achieve 100% shift coverage and reduce absenteeism by 40%.
- Launched and led monthly customer service training sessions to enhance team performance, improving guest response times and professionalism.
- Introduced quality control checklists and SOPs, ensuring seamless execution of front desk operations, package handling, and vendor coordination.
- Developed trusted relationships with building management and residents, resulting in consistent commendations and a significant decrease in complaints.
Lead Concierge / Executive Concierge
SL Nusbaum Realty Company
Arlington
01.2024 - 01.2025
- Led concierge services for a Class-A residential building, supporting over 300 tenants with consistent 5-star service on Yardi and OneSite systems.
- Delivered personalized, white-glove service to residents, resolving 95% of inquiries and issues within the first contact.
- Increased leasing tour-to-sign rate by 33% through strategic support with in-person leasing, guest experience enhancements, and follow-ups.
- Managed vendor relationships and coordinated move-in appointments to enhance resident experience.
- Developed guest packages and forged partnerships with local businesses to elevate VIP service standards.
Concierge Floater
NFC Amenity Management
Washington
05.2023 - 12.2023
- Supported 5+ luxury residential properties on short notice, ensuring operational consistency and high resident satisfaction.
- Adapted quickly to property systems (Yardi, OneSite) and policies, maintaining brand standards across concierge settings.
- Earned recognition from regional manager for adaptability, communication skills, and effective performance under pressure.
Mail Carrier
USPS
Annapolis
01.2018 - 01.2019
- Delivered mail to over 500 households daily with 100% route completion rate and minimal delivery errors.
- Implemented route organization strategies, improving delivery efficiency and accuracy.
- Responded to customer inquiries, strengthening USPS public service reputation.
Team Lead
H&M
Tysons Corner
01.2017 - 01.2019
- Supervised 12 associates in a high-volume retail environment, increasing team sales performance by 23% per quarter.
- Coordinated scheduling, inventory management, and floor operations to achieve KPIs.
- Improved customer satisfaction and reduced checkout wait times through effective team leadership.
Call Center Customer Service Specialist
PetSmart
Tysons Corner
01.2015 - 01.2017
- Handled 100+ customer calls daily, resolving issues with empathy and efficiency, achieving a 98% resolution rate.
- Maintained accurate CRM records, processed returns, and tracked orders across multiple systems to ensure seamless customer experience.
- Trained new hires on call center procedures and customer service protocols to enhance team readiness and service quality.
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MDSkills
- Customer Service
- Yardi & OneSite
- Scheduling & Dispatch
- Team Training
- Vendor Coordination
- Microsoft Office Suite
- Concierge Desk Management
- Transportation Logistics
- Safety Protocols
- Recordkeeping
- High-Volume Environments
- GPS Routing
- Operational Procedures
- Conflict Resolution
- Front Desk Operations
- Call Center Leadership
- Salesforce (basic)
- Outlook
Certification
- Certified Call Centre Manager (CCCM)
- Hotel & Lodging Certification (Woodland Job Corps)
Timeline
Lead Concierge
Greystar
08.2025 - Current
Senior Lead Concierge
Guardian Service Industries, Inc.
10.2024 - 08.2025
Lead Concierge / Executive Concierge
SL Nusbaum Realty Company
01.2024 - 01.2025
Concierge Floater
NFC Amenity Management
05.2023 - 12.2023
Mail Carrier
USPS
01.2018 - 01.2019
Team Lead
H&M
01.2017 - 01.2019
Call Center Customer Service Specialist
PetSmart
01.2015 - 01.2017
High School Diploma -
Dr. Henry A. Wise Jr. High School