Summary
Overview
Work History
Education
Skills
Contact
I am affiliated with 2 local rescues. Ruff Road Pet Rescue and Magpie and Daisy.
Timeline
Generic

Daria Goff

Portsmouth

Summary

Dedicated and professional individual with a strong background in customer service, time management, and trend tracking. Skilled at troubleshooting multiple problems and developing effective solutions. Cultivates positive relationships and exceeds goals through excellent verbal and written communication skills. Motivated to meet customer needs and thrive in fast-paced environments by effectively utilizing slow periods. Maintains organized, clean, and safe work areas with meticulous attention to important details. Demonstrates reliability, punctuality, and a proven willingness to take on any task to support the team and contribute to the success of the business.

Overview

26
26
years of professional experience

Work History

Manager

The Downtown and Deli
09.2023 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

Restaurant Manager

The doghouse grille
05.2022 - 03.2023
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Updated computer systems with new pricing and daily food specials.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Distributed food to service staff for prompt delivery to customers.

CurrentTrainer/Caretaker

Dogs Deserve Better
08.2018 - 05.2022
  • Owner support Payment collection Financial oversight
  • Maintenance management Critical thinking Recordkeeping
  • Multitasking Time management Planning
  • Scheduling Task prioritization, Completed all tasks with very minimal oversight such as feeding, cleaning, administering medications, and maintaining overall well-being of all the rescued dogs
  • Developed solid relationships with staff and dogs
  • Trained difficult dogs to have basic obedience and how to live in a home
  • Helped place dogs in their forever home by evaluating the dog and matching them with potential adopters
  • Administered vaccines and obtained blood samples for testing purposes
  • Kept inventory on all items and ordered when needed
  • Prioritized what each dog needed and walked every dog to our 15 acre field two times per day
  • Identified illnesses, injuries and unhealthy conditions based on observed physical condition of each animal
  • Broke bad habits in previously trained animals such as biting and ignoring commands
  • Talked to and interacted with animals to familiarize with human voices or contact
  • Contributed ideas for improving work processes
  • G
  • Approached and solved work problems with initiative and sound judgement
  • Updated office files daily and kept records organized.

Vet Technician Assistant

VCA
05.2019 - 12.2020
  • Administered medications, immunizations, and microchips to small animals
  • Performed colonic irrigations and wound dressings
  • Communicated with pet owners to determine and document medical histories and reason for visit
  • Assisted veterinarian during medical and surgical procedures
  • Supported adherence to American Animal Hospital Association guidelines to retain facility certification status
  • Sanitized, restocked, and organized examination rooms
  • Communicated effectively with clients by phone and text to provide status updates on animal care and pickups
  • Estimated care costs, drafted invoices for services, and communicated with clients to process payments or develop payment plans
  • Maintained medical records, drug logs, and other legally required documentation for animals under care
  • Assisted with surgical procedures by preparing equipment and passing instruments
  • Minimized spread of disease with frequent cleaning of kennels, holding areas and examination rooms
  • Delivered emergency first aid to sick or injured animals
  • Improved animal wellbeing with regular companionship and exercise
  • Cared for animals in recovery and identified changes or symptoms of concern
  • Cleaned, maintained and sterilized animal care instruments and equipment
  • Controlled animal pain and movements through skilled administration of anesthetics during surgery
  • Helped determine nature of illnesses and injuries by assisting veterinarians.

Manager

Churchland K9
08.2017 - 05.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive positive feedback and engagement.
  • Handling all dogs in daycare and interacted with them very often. Inside or out.
  • Cleaned kennels, crates, and floors as needed.
  • Conflict resolution between dogs.
  • I started training with the previous owner (Lisa Rapacki) and then started with her as my mentor. We did basic, Rally O, Off leash , and corrected previous bad habits.
  • Eventually I was training basic 6 week classes as well as Rally O by myself.
  • After about a year I applied to be a AKC Canine good citizen evaluator, as well as as of the awards that the AKC evaluates for. And i received that honor and certificate.

Restaurant Manager

Paddy O'Brians Restaurant and Grill
05.2008 - 04.2017
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls
  • Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
  • Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
  • Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
  • Recruited, trained, and developed top-quality service industry talent
  • Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
  • Maintained stringent cost controls by developing strong vendor rapport and negotiating favorable prices on quality food products
  • Worked with FOH and BOH staff to support superior service delivery
  • Oversaw special events and programs such as on-site catering and business conferences
  • Brought in new business by creating specialty dishes and capitalizing on marketing opportunities
  • Improved team knowledge and abilities by training each in proper procedures and standards
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
  • Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
  • Managed establishment finances, including counting cash and receipts and completing bank deposits
  • Investigated and resolved complaints regarding food quality, service, and accommodations
  • Met strict quality standards, continuously monitoring food handling and safety
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
  • Controlled costs with effective supply management and monitoring of food use.

Restaurant Manager

Oysterette Restaurant and Raw Bar
09.1998 - 04.2008
  • Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls
  • Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
  • Worked with FOH and BOH staff to support superior service delivery
  • Maintained stringent cost controls by developing strong vendor rapport and negotiating favorable prices on quality food products
  • Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
  • Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
  • Recruited, trained, and developed top-quality service industry talent
  • Managed establishment finances, including counting cash and receipts and completing bank deposits
  • Investigated and resolved complaints regarding food quality, service, and accommodations
  • Improved team knowledge and abilities by training each in proper procedures and standards
  • Controlled costs with effective supply management and monitoring of food use.

Education

Associate Degree - Business Managment

Tidewater Community College
06.1998

Skills

    Training

    Dealt with difficult dogs (and people)

    Staff Managgemt

Contact

Portsmouth, VA 23703

I am affiliated with 2 local rescues. Ruff Road Pet Rescue and Magpie and Daisy.

I have fostered dogs through both rescuses. Have done tons of meet and greets with Ruff Road. And fostered plenty with Magpie and Daisy. I have known Holly and Eileen for about 10 years. Christy I have known since high school about 20+ years



Hollie Collins  757-641-0431

Eileen Jewitt. 757-620-7425

Christy Snyder. 757-737-9727



Additional references:

Lisa Rapacki. 757-537-7855

Victoria Harter. 757-582-4476

Melissa Crampton.  860-671-9607

Timeline

Manager

The Downtown and Deli
09.2023 - 08.2024

Restaurant Manager

The doghouse grille
05.2022 - 03.2023

Vet Technician Assistant

VCA
05.2019 - 12.2020

CurrentTrainer/Caretaker

Dogs Deserve Better
08.2018 - 05.2022

Manager

Churchland K9
08.2017 - 05.2020

Restaurant Manager

Paddy O'Brians Restaurant and Grill
05.2008 - 04.2017

Restaurant Manager

Oysterette Restaurant and Raw Bar
09.1998 - 04.2008

Associate Degree - Business Managment

Tidewater Community College

Similar Profiles

CREATE PROFILE
Daria Goff