Darin Neal
Stephens City
Summary
Dynamic Resolution Specialist with over 9 years of experience in customer service. Skilled in effective communication, problem-solving, and managing escalated cases. Committed to improving customer satisfaction and service processes through collaboration and analytical thinking.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Navy Federal Credit Union
Winchester
04.2016 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed complex member issues to provide timely and accurate resolutions.
- Collaborated with cross-functional teams to improve service processes and workflows.
- Educated members about products and services to enhance their experience.
- Documented case details in the customer relationship management system for tracking.
- Managed escalated cases by employing conflict resolution strategies effectively.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
Education
High School Diploma -
Loudoun Valley High School
Purcellville, VA06-2003
Skills
- Case management
- Customer education
- Conflict resolution
- Data analysis
- Customer relationship management
- Service process improvement
- Escalated case handling
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Assertiveness
- Conflict resolution skills
References
References available upon request.
Timeline
Resolution Specialist
Navy Federal Credit Union
04.2016 - Current
High School Diploma -
Loudoun Valley High School