Darla Tanaka
Moneta
Summary
Customer service representative with extensive experience in order management and issue resolution. Proficient in electronic health records and billing coordination, driving operational efficiency. Demonstrated success in building relationships and providing exceptional support in high-pressure environments, enhancing customer experience.
Overview
14
14
years of professional experience
Work History
Costumer Service Representative
Footlevelers
Roanoke
05.2024 - Current
- Delivered exceptional customer service by promptly responding to inquiries and resolving issues, contributing to higher customer satisfaction
- Manages a high volume of incoming calls and emails, consistently exceeding the department's average response time
- Ensured accurate and timely delivery by assisting customers with product selection, order placement, and tracking shipments, enhancing customer experience
- Resolved billing discrepancies by collaborating with finance team, leading to a reduction in customer complaints
Digital Representative/ Customer Representative
Orvis
Roanoke
08.2020 - 07.2024
- Managed large call volume efficiently, processed orders, and resolved issues to streamline operations
- Resolved customer questions and issues, enhancing overall customer experience
- Responded to chat inquiries in real time, enhancing customer engagement and satisfaction
- Responded to customer emails promptly, ensuring timely resolution of customer concerns
- Researched orders, statuses, and tracking to provide accurate updates to customers
Ed tech/OR tech/CA/Tech in Cardiology office
Carilion
Roanoke
06.2012 - 04.2016
- Assisted physicians and nurses in providing patient care by taking vital signs, collecting specimens, and performing basic medical procedures, improving workflow efficiency
- Prepared examination rooms by sterilizing equipment and stocking supplies, ensuring a clean and organized environment for patient care
- Performed phlebotomy procedures to collect blood samples for laboratory testing with a high level of accuracy, reducing sample errors
- Provided compassionate care to patients during procedures, alleviating anxiety and improving patient satisfaction
- Assisted with minor surgical procedures by preparing sterile instruments and maintaining sterile field, contributing to successful patient outcomes
- Educated patients on medication usage, diet restrictions, and self-care instructions, enhancing their understanding of treatment plans.
- Supported physicians in physical examinations by measuring vital signs such as blood pressure, temperature, and weight, ensuring accurate assessments
- Ensured compliance with infection control protocols, maintaining a safe clinical environment for staff and patients
- Assisted in training new clinical staff on office policies and procedures related to patient care, improving onboarding efficiency
- Responded promptly to emergency situations within the clinic, following established protocols to ensure patient safety
- Collaborated with billing department to accurately code and document medical procedures, facilitating timely insurance reimbursement
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting patient privacy
- Provided support during medical emergencies by assisting with resuscitation efforts and life-saving measures, enhancing patient outcomes
- Demonstrated proficiency in using EHR systems to input, retrieve, and update patient information, improving data accuracy
Education
GED -
Harrisburg Area Community College
Harrisburg, PA06-1993
Skills
- Customer management
- Issue and dispute resolution
- Billing inquiry resolution
- Billing dispute resolution
- Support case resolution expertise
- Product information delivery
- Performance metrics tracking
- Customer retention strategies
- Multi-channel communication
- Customer interaction management
- Active listening
- Effective communication
- Organizational skills with attention to detail
- Time management
- Adaptability to change
- Teamwork skills
- Relationship building
- Information security awareness
- Health records management
- Medical terminology proficiency
- InContact support
- Creative problem solving
- Courteous demeanor with calmness under pressure
- Proofreading skills
- English proficiency in verbal and written communication
- Outlook management
Timeline
Costumer Service Representative
Footlevelers
05.2024 - Current
Digital Representative/ Customer Representative
Orvis
08.2020 - 07.2024
Ed tech/OR tech/CA/Tech in Cardiology office
Carilion
06.2012 - 04.2016
GED -
Harrisburg Area Community College