Darlene Coles
Richmond,VA
Summary
Dynamic Administrative Assistant with a proven track record at HCA Virginia Healthcare at Home, excelling in customer service and data entry. Enhanced operational efficiency by implementing effective filing systems and streamlining office processes. Skilled in managing multi-line phone systems and fostering strong relationships, ensuring seamless communication and support for healthcare providers and patients. Always willing to help out when necessary, a team player to the task is completed.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
HCA Virginia Healthcare at Home
01.2024 - Current
- Managed scheduling and coordination of patient appointments to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided administrative support, including document preparation and correspondence management.
- Facilitated communication between healthcare providers and patients to ensure seamless service delivery.
- Organized office supplies and maintained inventory for optimal workplace functionality.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Administrative Assistant
Advance Care Home Health Agency
10.2008 - 01.2024
- Implemented filing systems that improved document retrieval time and organization.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma -
Sarah J. Hale
Brooklyn, NY06.1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Multi-line phone systems
Timeline
Administrative Assistant
HCA Virginia Healthcare at Home
01.2024 - Current
Administrative Assistant
Advance Care Home Health Agency
10.2008 - 01.2024
High School Diploma -
Sarah J. Hale