Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Cummings

Charlottesville

Summary

Dynamic professional with extensive experience in customer service and operations management, notably at United Airlines. Proven ability in relationship building and complaint handling, ensuring customer satisfaction. Skilled in scheduling and data entry, with a strong focus on efficiency and quality in service delivery. Committed to fostering collaborative team environments.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

United Airlines
04.2018 - 01.2019
  • Assisted customers with check-ins, baggage needs, gate and seat assignments, and rerouting procedures.
  • Effectively addressed customer questions and complaints through active listening and respectful communication.
  • Collaborated with team members to maintain a positive and efficient work environment.

Manager

Wayside Takeout & Ole Virginia Fried Chicken
07.2004 - 10.2017
  • Managed operations for our family-owned restaurant and catering business.
  • Oversaw daily work, ensuring efficiency and quality in food preparation and customer service both on-site at the restaurant and off-site at catering events.
  • Trained new staff members and helped create a collaborative team atmosphere among employees.
  • Involved in essential operations including scheduling, payroll, and procedure improvements.


Office Manager

Geoffrey D. Johnson, DDS PC
06.2001 - 06.2004
  • Directly supervised office staff of 5+ people, safeguarding professionalism, effective communication, and adherence to office norms.
  • Managed patient scheduling, billing, and insurance claims through the PracticeWorks comprehensive dental software program.
  • Built rapport with patients through compassion and kindness.
  • Handled sensitive information with discretion. Received formal training in HIPPA compliancy and ensured office alignment.
  • Effectively managed office payroll.
  • Maintained vendor relationships to ensure quality and timely supply deliveries.

Daycare Owner/Operator

Self-Employeed
01.1983 - 07.2000


  • Managed daily childcare operations, ensuring compliance with health and safety standards.
  • Maintained effective communication channels with parents to discuss child progress and address concerns.
  • Provided age-appropriate learning opportunities to promote individual growth and development.
  • Worked diligently to meet needs and provide equal opportunities for all children, including those with disabilities.

Certified Nursing Assistant

Piedmont Healthcare
04.1989 - 09.1990
  • Assisted patients with a variety of daily living activities to ensure comfort and wellbeing.
  • Diligently monitored patient vitals and reported any changes to staff to ensure prompt intervention.
  • Collaborated with healthcare team to develop individualized care plans.
  • Prioritized patient safety and fulfilled responsibilities as a mandated reporter.
  • Maintained a clean and safe environment for vulnerable patients.

Education

GED -

Community Education Center
Charlottesville, VA

Skills

  • Customer service and relations
  • Active listening and respectful communication
  • Relationship building
  • Data entry
  • Complaint handling
  • Scheduling

Timeline

Customer Service Representative

United Airlines
04.2018 - 01.2019

Manager

Wayside Takeout & Ole Virginia Fried Chicken
07.2004 - 10.2017

Office Manager

Geoffrey D. Johnson, DDS PC
06.2001 - 06.2004

Certified Nursing Assistant

Piedmont Healthcare
04.1989 - 09.1990

Daycare Owner/Operator

Self-Employeed
01.1983 - 07.2000

GED -

Community Education Center

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Darlene Cummings