Darlene Franco

Serves as technical support for category team with responsibility for ensuring accuracy of catalog in various DeCA Business Systems to include but not limited to PHQ & CCM (WIC). Ensures new items are built & allocated within 48 hours receipt of DeCAF 40-15 & same day file maintenance changes needed to correct store files. Ensures contract numbers, vendor numbers, & cost-price associations (pricing families) are correct before adding, changing, or phasing items from the catalog. Ensures cost price for new items are approved & entered accurately. Works with OCONUS Area Offices to process file maintenance requests (regular, seasonal, holiday) to facilitate OCONUS ordering, receiving, & pricing. Verify, suspense & release new items based on distributor availability.

Ensures item entries, changes, or phasing are coded with correct status indicators & date flags.

February 2020- Worked with CMS Mrs. Bridget Bennett building New German Produce Catalog, to prepare the transition of Germany Stores,to the Emerald Point of Sales System.

February 2022 to November of 2022 Worked the EBS Team in creating, implementing and training a New Case Pack System for all Produce Supplies. This was an New PHQ enchantments

February 2019 to Present me and one other team Member are responsible for the Quick Look Systemd for all CONUS and OCONUS Store.

1. PLU System for the stores pricing system set up on all Regular and Self Check register. Matching picture with current Produce item and Price integrity. This is done through CCM system and maintained as well.

2. Completed all Women Infant Children's Mapping all Produce items mandated by State specific requirements and continue to maintain daily.

3. Work and Maintain Produce Price Changes Weekly for all CONUS and OCUNUS Stores through PHQ.

4. Work Weekly Known Value Items Bananas and Various items maddened by Store Operations through PHQ

• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Increased retail space by [Number] square feet by improving gross profits by [Number]%.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.

• Boosted branch sales with proactive product recommendations based on customer needs.
• Investigated and promptly resolved issues with patron accounts.
• Received loan and utility payments, sending funds to correct destinations.
• Mentored and trained new tellers on bank procedures and customer service standards.

• Maintained physical and computer-based filing systems.
• Classified documents according to specified guidelines.
• Contributed to company-wide transition to digital document storage, scanning physical copies and organizing electronic files systematically.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.