Darlene Novak

This position is responsible for the successful execution of the Richmond International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating cargo bookings, resolving logistical challenges for outbound cargo, and providing product and service information.

• Assist with the daily tactical processes that ensure smooth movement of high-value export cargo moving out of North America.
• Assist with customer inquiries and concerns.
• Troubleshoot and resolve complex challenges involving cargo movement, including customs, logistical, and technical challenges.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.
• Create and coordinate international bookings for containerized freight.
• Ability to prioritize and multitask
• Critical thinking skills
• Positive and professional demeanor
• Ability to build rapport with clients
• Excellent written and verbal communication skills

This job at Vital Records is collecting, recording, maintaining, and issuing official documents related to major life events like births, deaths, marriages, and divorces, ensuring accuracy and confidentiality while adhering to state and federal regulations, often including data entry, recordkeeping, and responding to public requests for vital records information.