Darrell Upshaw
Danville
Summary
Reliable and customer-focused professional with experience in fast-paced environments, including warehouse operations and retail. Skilled in communication, cash handling, and problem-solving, with a strong ability to provide excellent guest service. Known for maintaining professionalism under pressure, working well in team settings, and ensuring accuracy and efficiency in all tasks.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Sales Associate
Verizon
Kingston
08.2025 - 02.2026
- Delivered excellent customer service by assisting customers with purchases
- Handled cash and card transactions with accuracy
- Resolved customer concerns in a professional manner
- Maintained clean and organized sales floor
Customer Service Representative
Ptm Consulting
Wilkes-Barre
11.2024 - 12.2025
- Assisted customers with inquiries and problem resolution
- Maintained a calm and professional attitude in high-pressure situations
- Built positive relationships to enhance customer satisfaction
- Managed multiple tasks while maintaining attention to detail
Warehouse Associate
ShipMonk
Pittston
01.2024 - 08.2025
- Maintained accuracy while handling high-volume orders in a fast-paced environment
- Followed strict procedures and safety guidelines
- Worked efficiently as part of a team to meet daily goals
- Demonstrated reliability and strong time management
Education
Pocono Mountain West High School
Pocono Summit, PASkills
- Customer Service & Guest Relations
- Cash Handling & Accuracy
- Communication & Problem-Solving
- Attention to Detail
- Teamwork & Reliability
- Conflict Resolution
- Basic Computer & POS Systems
Timeline
Sales Associate
Verizon
08.2025 - 02.2026
Customer Service Representative
Ptm Consulting
11.2024 - 12.2025
Warehouse Associate
ShipMonk
01.2024 - 08.2025
Pocono Mountain West High School