Darren Mercer
Virginia Beach
Summary
Seasoned Collections Team Lead with proven experience in managing and motivating collections teams. Demonstrated ability to implement strategies that improve debt recovery rates and maintain industry compliance standards. Skilled at fostering positive relationships with clients while ensuring productivity targets are met consistently. Known for strong leadership skills, adept problem-solving abilities, and strategic planning expertise to drive team performance.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Team Lead
LoanCare Service Link
Virginia Beach
09.2023 - Current
- Led collections team in managing customer accounts efficiently.
- Trained team members on collection strategies and compliance regulations.
- Oversaw daily operations to ensure timely follow-ups on overdue accounts.
- Analyzed collection reports to identify trends and areas for improvement.
- Identified opportunities for process improvements within the Collections Department.
- Utilized math skills and detail oriented focus to ensure timely completion of special projects.
Producer
Bright Sun Films
Virginia Beach
01.2019 - Current
- Developed project timelines and budgets for various film productions.
- Coordinated communication between directors, crew, and stakeholders.
- Managed production schedules to ensure timely completion of filming phases.
- Conducted location scouting to identify suitable settings for filming needs.
Education
Texas High
Texarkana, TXSkills
- Collection strategies
- Compliance regulations
- Data analysis
- Process improvement
- Budget management
- Account management
- Attention to detail
Certification
- Residential Mortgage Servicer: Level 1 MBA Certificate
Timeline
Collections Team Lead
LoanCare Service Link
09.2023 - Current
Producer
Bright Sun Films
01.2019 - Current
Texas High