Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
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Darrica Matthews

Virginia Beach

Summary

Detail -oriented Inventory Manager with a proven track record at Nordstrom, excelling in inventory control and team leadership. Enhanced operational efficiency through innovative processes, achieving significant reductions in excess inventory. Skilled in conflict resolution and proficient in Microsoft Excel, I am dedicated to aligning inventory with customer demand and driving sales success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inventory Manager

Nordstrom Rack
Washington, DC
12.2024 - Current
  • Investigated discrepancies between physical counts and computer records, implementing corrective actions to enhance inventory accuracy.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Collaborated with sales teams to synchronize inventory levels with customer demand, optimizing stock availability.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Resolved escalated issues regarding inbound and outbound deliveries, ensuring timely fulfillment and customer satisfaction.
  • Implemented processes to improve productivity.
  • Maintained organized storage systems for easy access and retrieval.
  • Trained staff on best practices for inventory management.

Merchandising and Inventory Manager

Nordstrom
Virginia Beach, VA
03.2021 - 12.2024
  • Coordinated efficient stock replenishment and transfers between stores and warehouses to enhance availability.
  • Led initiatives to optimize inventory turnover, reducing excess stock levels.
  • Developed and maintained inventory control systems, ensuring accurate record keeping and integrity.
  • Conducted regular audits to maintain accurate inventory records and integrity.
  • Oversaw team training on inventory management systems and best practices.

Inventory Manager

Nordstrom
Washington, DC
08.2019 - 03.2021
  • Managed inventory levels to optimize product availability in stores.
  • Supervised stock replenishment processes for optimal efficiency.
  • Implemented inventory control measures to minimize discrepancies.
  • Conducted regular cycle counts to ensure accuracy of inventory records.
  • Collaborated with sales teams to synchronize inventory with customer demand.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Assistant Store Support Manager

Nordstrom Rack
Virginia Beach, VA
09.2018 - 08.2019
  • Trained and mentored staff to elevate customer service standards, resulting in increased customer satisfaction.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Implemented operational procedures that streamlined workflow processes and enhanced overall store efficiency.
  • Provided training for new staff members on operational procedures.
  • Maintained accurate records of employee attendance and performance reviews.
  • Investigated any discrepancies in pricing or product availability.
  • Identified and executed security measures that minimized shrinkage and protected store assets.

Assistant Department Manager

Nordstrom Rack
Virginia Beach, VA
03.2017 - 08.2018
  • Supervised a team of employees, providing performance feedback and clarifying expectations to improve accountability.
  • Coordinated staff schedules and delegated tasks to enhance team efficiency.
  • Coordinated daily operations within the department.
  • Collaborated with management to implement promotional strategies for sales events.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Enhanced visual merchandising by arranging displays that increased customer engagement.

Men's Suit Specialist

Nordstrom Rack
Virginia Beach, VA
02.2016 - 03.2017
  • Guided customers in fitting suits and providing alterations recommendations to ensure optimal fit and satisfaction.
  • Organized displays of men's suits and accessories to enhance visual appeal and drive customer engagement.
  • Collaborated with team members to enhance customer service experiences.
  • Monitored inventory levels and coordinated timely restocking of merchandise to maintain product availability.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Bachelor of Science - Psychology

Virginia State University
Petersburg, VA
12-2012

Skills

  • Inventory control and stocking
  • Warehouse management systems
  • KPI analysis
  • Operational efficiency enhancement
  • Process improvement
  • Microsoft Excel proficiency
  • Computer literacy and skills
  • Retail management
  • Supervisory experience
  • Team leadership

Certification

  • CPR Certification
  • Driver's License

Timeline

Inventory Manager

Nordstrom Rack
12.2024 - Current

Merchandising and Inventory Manager

Nordstrom
03.2021 - 12.2024

Inventory Manager

Nordstrom
08.2019 - 03.2021

Assistant Store Support Manager

Nordstrom Rack
09.2018 - 08.2019

Assistant Department Manager

Nordstrom Rack
03.2017 - 08.2018

Men's Suit Specialist

Nordstrom Rack
02.2016 - 03.2017

Bachelor of Science - Psychology

Virginia State University

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Driving License: Driver's License
  • Availability: Anywhere
  • Visa Status: Authorized To Work: US for any employer
Darrica Matthews