Darrica Matthews
Virginia Beach
Summary
Detail -oriented Inventory Manager with a proven track record at Nordstrom, excelling in inventory control and team leadership. Enhanced operational efficiency through innovative processes, achieving significant reductions in excess inventory. Skilled in conflict resolution and proficient in Microsoft Excel, I am dedicated to aligning inventory with customer demand and driving sales success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory Manager
Nordstrom Rack
Washington, DC
12.2024 - Current
- Investigated discrepancies between physical counts and computer records, implementing corrective actions to enhance inventory accuracy.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Collaborated with sales teams to synchronize inventory levels with customer demand, optimizing stock availability.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Resolved escalated issues regarding inbound and outbound deliveries, ensuring timely fulfillment and customer satisfaction.
- Implemented processes to improve productivity.
- Maintained organized storage systems for easy access and retrieval.
- Trained staff on best practices for inventory management.
Merchandising and Inventory Manager
Nordstrom
Virginia Beach, VA
03.2021 - 12.2024
- Coordinated efficient stock replenishment and transfers between stores and warehouses to enhance availability.
- Led initiatives to optimize inventory turnover, reducing excess stock levels.
- Developed and maintained inventory control systems, ensuring accurate record keeping and integrity.
- Conducted regular audits to maintain accurate inventory records and integrity.
- Oversaw team training on inventory management systems and best practices.
Inventory Manager
Nordstrom
Washington, DC
08.2019 - 03.2021
- Managed inventory levels to optimize product availability in stores.
- Supervised stock replenishment processes for optimal efficiency.
- Implemented inventory control measures to minimize discrepancies.
- Conducted regular cycle counts to ensure accuracy of inventory records.
- Collaborated with sales teams to synchronize inventory with customer demand.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Assistant Store Support Manager
Nordstrom Rack
Virginia Beach, VA
09.2018 - 08.2019
- Trained and mentored staff to elevate customer service standards, resulting in increased customer satisfaction.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Implemented operational procedures that streamlined workflow processes and enhanced overall store efficiency.
- Provided training for new staff members on operational procedures.
- Maintained accurate records of employee attendance and performance reviews.
- Investigated any discrepancies in pricing or product availability.
- Identified and executed security measures that minimized shrinkage and protected store assets.
Assistant Department Manager
Nordstrom Rack
Virginia Beach, VA
03.2017 - 08.2018
- Supervised a team of employees, providing performance feedback and clarifying expectations to improve accountability.
- Coordinated staff schedules and delegated tasks to enhance team efficiency.
- Coordinated daily operations within the department.
- Collaborated with management to implement promotional strategies for sales events.
- Resolved customer inquiries and complaints with professionalism and care.
- Enhanced visual merchandising by arranging displays that increased customer engagement.
Men's Suit Specialist
Nordstrom Rack
Virginia Beach, VA
02.2016 - 03.2017
- Guided customers in fitting suits and providing alterations recommendations to ensure optimal fit and satisfaction.
- Organized displays of men's suits and accessories to enhance visual appeal and drive customer engagement.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels and coordinated timely restocking of merchandise to maintain product availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science - Psychology
Virginia State University
Petersburg, VA12-2012
Skills
- Inventory control and stocking
- Warehouse management systems
- KPI analysis
- Operational efficiency enhancement
- Process improvement
- Microsoft Excel proficiency
- Computer literacy and skills
- Retail management
- Supervisory experience
- Team leadership
Certification
- CPR Certification
- Driver's License
Timeline
Inventory Manager
Nordstrom Rack
12.2024 - Current
Merchandising and Inventory Manager
Nordstrom
03.2021 - 12.2024
Inventory Manager
Nordstrom
08.2019 - 03.2021
Assistant Store Support Manager
Nordstrom Rack
09.2018 - 08.2019
Assistant Department Manager
Nordstrom Rack
03.2017 - 08.2018
Men's Suit Specialist
Nordstrom Rack
02.2016 - 03.2017
Bachelor of Science - Psychology
Virginia State University
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Driver's License
- Availability: Anywhere
- Visa Status: Authorized To Work: US for any employer