Darryl Kent
South Boston,VA
Summary
Driven IT professional with hands-on experience in network administration, systems support, and technical troubleshooting with A can-do attitude and willingness always carry a task to completion. Always seeking tougher challenges and opportunities to hone skills; some strengths are a determination to get the job done and also work in a collaborative environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT and Operations Specialist
Southern VA Higher Education Center
2022.10 - Current
- Provide technical support to the agency and its partners
- Create and refine disaster and data recovery procedures
- Create disaster escape plan and assists/leads in the event of disaster
- Phishing training
- Hardware installation (cabling, network equipment, security equipment)
- Write and revise organizational policies
- Conduct security assessments/audits, identify vulnerabilities, and implement mitigation strategies
- Assist with classroom setup and configuration
- Assist with agency event setup
- Assist with campus security by ensuring doors are secured before closing.
IT Help Desk
Gloster Furniture Inc.
2021.02 - 2022.10
- Troubleshoot IT issues with on-site and remote users
- Daily user/Active directory/Office 365 administration
- Handle Weekly/Monthly server updates
- Perform hardware installation as needed including Switches, access points, and routers
- Employee Onboarding and offboarding/computer equipment setup and removal
- Remote work with users across the US using RDP
- Setup/troubleshoot warehouse management hardware (Warehouse scanners/MS Business Central connectivity to scanners)
- Handle IT Asset List/Critical Asset list in cooperation with Finance department
- Create SOPs
- User training
- Telecommunication system support (Mitel/Comcast)
- Asset procurement
- Assist with Disaster Recovery Planning (Backups and inventory).
Summer Staff Member | Multimedia Instructor
4H Educational Conference Center
2018.04 - 2018.06
- Teach and instill leadership and communication skills to the youth of the community
- Run daily camp activities and class
- Run computer lab (Handled updates of PCs and equipment)
- Handle A/V equipment (Cameras / microphones).
Summer Staff Member | Robotics Instructor
4H Educational Conference Center
2017.04 - 2017.06
- Teach and instill leadership and communication skills to the youth of the community
- Run daily camp activities and class
- Run computer lab (Handled updates of PCs and equipment)
- Handle robots and parts associated with them.
Education
Information Technology Academy -
Southern Virginia Higher Education Center
South Boston, VAInformation Technology -
Southside Virginia Community College
Keysville, VACybersecurity / Computer Science -
Old Dominion University
Norfolk, VASkills
Network Administration:
Cisco network equipment (switches, routers), Ubiquity network equipment(switches, routers), firewall configuration.
Systems Support:
Windows Server, Active Directory, Office 365 administration, Azure, Backup processes and procedues
IT Security:
Endpoint protection, vulnerability assessment, compliance
Project Management:
Planning, implementation, documentation, and support.
Physical:
Hardware Repair, Hardware installation, Cable Termination & Testing
Certification
Comptia Network+
References
Available upon Request
Timeline
IT and Operations Specialist
Southern VA Higher Education Center
2022.10 - Current
IT Help Desk
Gloster Furniture Inc.
2021.02 - 2022.10
Summer Staff Member | Multimedia Instructor
4H Educational Conference Center
2018.04 - 2018.06
Summer Staff Member | Robotics Instructor
4H Educational Conference Center
2017.04 - 2017.06
Information Technology Academy -
Southern Virginia Higher Education Center
Information Technology -
Southside Virginia Community College
Cybersecurity / Computer Science -
Old Dominion University
Comptia Network+
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