Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darylle Wilson

Hague

Summary

Organized and dedicated Administrative Assistant with 9 years of proven track records in providing exceptional clerical services in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

OFFICE SERVICE SPECIALIST (Training Department)

Haynesville Correctional Center
06.2025 - Current
  • Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
  • Managed the coordination of training schedules, ensuring timely delivery of all programs and events.
  • Prepared materials for skills development classes.
  • Coordinated with department heads to identify training needs, ensuring alignment with organizational goals.
  • Facilitated open communication channels between trainers and participants regarding feedback or concerns, promoting a positive learning environment for all parties involved.
  • Maintained accurate records of program activities, ensuring compliance with regulatory requirements and internal policies.
  • Used computers to generate and process automated program forms.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Aided in the preparation of presentations as well as other materials required for important meetings.
  • Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
  • Proofread and edited documents for accuracy and grammar.
  • Provided resources for training new employees and ongoing training for current staff.
  • Offered guidance and training to junior team members.
  • Managed staff hiring, training and supervision.
  • Monitored staff training, scheduling and shift changes.
  • Oversaw completion of employee orientation, training and performance appraisals.
  • Prepared and updated training handouts, manuals and digital tutorials.
  • Attended training and required meetings to enhance knowledge base.

POSTAL ASSISTANT (Operations Department)

Haynesville Correctional Center
07.2023 - 06.2025
  • Processed outgoing mail using automated sorting machinery and manual methods.
  • Exhibited strong problem-solving skills when dealing with complex issues related to the mailrooms operations.
  • Operated a variety of office machines including postage meters, scales, scanners and label makers.
  • Worked collaboratively with colleagues in order to complete tasks accurately and efficiently.
  • Managed incoming calls from customers seeking assistance with their orders or inquiries.
  • Maintained office database and filing system.
  • Developed and maintained standard operating procedures (SOPs) for consistent task execution across the team.
  • Stayed up-to-date on postal rates and fees for domestic and international shipments.
  • Handled incoming and outgoing parcels, packages, documents and letters in a timely manner.
  • Assisted in maintaining an organized filing system for important documents and correspondence.
  • Provided administrative support to leadership to facilitate operations.
  • Developed and maintained efficient filing systems to organize paperwork and documents.
  • Provided logistical support for meetings, events, and projects by arranging venues, materials, and equipment.
  • Used various software programs for efficient document creation or editing purposes.
  • Managed inventory of postal supplies, ensuring adequate stock levels for efficient operations.

TRANSPORTATION DRIVER

Sweetie Boy Transportation
04.2021 - 07.2023
  • Followed written directions accurately to ensure successful completion of routes within established deadlines.
  • Demonstrated excellent customer service skills by providing friendly interaction with customers throughout the delivery process.
  • Performed pre-trip inspections of vehicles prior to departure for safety and compliance with DOT regulations.
  • Maintained logs of vehicle mileage and gas purchases.
  • Operated vehicles in a safe manner at all times while adhering to traffic laws and regulations.
  • Informed supervisors immediately of any mechanical problems encountered during trips.
  • Conducted post-trip inspections upon returning from each trip to verify safety conditions of vehicle.

MEMBER SERVICE SPECIALIST

Virginia Farm Bureau
07.2022 - 12.2022
  • Manage all member-relate systems including billing, member recruitment and retention, member communication, and annual meeting registration.
  • Organized paperwork efficiently to streamline processes within the department.
  • Adhered to company policies and procedures while providing exceptional service to members.
  • Performed account maintenance such as opening and closing accounts, updating information.
  • Verified accuracy of data entry into computer system before finalizing any transaction.
  • Researched discrepancies in accounts utilizing various resources available.
  • Provided excellent customer service to members by answering inquiries, resolving problems and processing transactions quickly and accurately.
  • Reconciled daily cash drawer to ensure accuracy of all transactions.
  • Maintained confidentiality of all sensitive information pertaining to members' accounts.
  • Processed payments for services rendered promptly and accurately using appropriate methods of payment.
  • Collaborated with other departments as needed for successful completion of projects.
  • Developed a thorough understanding of products and services offered by the organization.
  • Participated in meetings regarding changes or updates in policies or procedures.
  • Maintained a professional attitude while interacting with customers and colleagues.

CUSTOMER SERVICE REPRESENTATIVE

Alorcia
09.2021 - 07.2022
  • Managed client records, provided policy and service information, assisted customers with a warm and professional attitude, answered general questions, answered calls from customers and clients, resolved customer information and complaints, responded to claim inquiries, handled online orders and credit card transactions.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Adhered to company policies and procedures while providing superior service.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Assisted customers with product selection by providing detailed information about available products and services.

CORRECTIONAL OFFICER

Haynesville Correctional Center
07.2016 - 01.2021
  • Central Control Officer; maintaining key and firearm issuance; account for all state vehicles; radios, zone inspections; outside recreation via CCTV, etc
  • Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
  • Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
  • Administered daily counts of inmates and documented for recordkeeping.
  • Demonstrated ability to handle difficult inmates in a professional and effective manner.
  • Developed excellent communication skills to de-escalate potentially volatile situations.
  • Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
  • Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
  • Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
  • Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
  • Engaged in meaningful dialogue with inmates encouraging them towards positive behavior change.
  • Implemented disciplinary actions in accordance with established policy.
  • Supervised planned recreational activities and actively participated in community action programs.
  • Supervised inmate workers assigned to various tasks throughout the facility.
  • Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
  • Inspected conditions of locks, window bars and doors to verify security and help prevent escapes.
  • Provided direction to lower level officers regarding security procedures and policies.

SALES FLOOR ASSOCIATE, ELECTRONICS

Walmart, Inc
09.2015 - 07.2016
  • Greeted customers, responded to questions, provided outstanding customer service
  • Adhered to all company policies regarding returns, exchanges and refunds.
  • Maintained store appearance by stocking shelves, setting up displays and ensuring merchandise is properly priced.
  • Regularly updated product knowledge by attending training sessions offered by vendors or manufacturers.
  • Utilized computer applications such as point-of-sale systems to complete transactions quickly and accurately.
  • Participated in regular inventory counts of both physical stock items as well as electronic records.
  • Received shipments of new products, unpacked them carefully and stocked shelves accordingly.
  • Performed daily opening and closing procedures including counting cash drawers, preparing deposits and balancing accounts.
  • Developed relationships with customers to increase sales opportunities by providing detailed product information and advice.
  • Assisted customers in locating items within the store or online inventory system.
  • Collaborated with fellow associates to achieve sales goals on a weekly basis.
  • Trained new employees on basic job duties such as operating cash registers, stocking shelves and assisting customers.
  • Provided support to management team when needed during peak hours or special promotions.

CREW TRAINER/CREW MEMBER

Hardee's
05.2011 - 04.2015
  • Assigned tasks and responsibilities to crew members based on abilities and experience.
  • Provided coaching and mentorship to foster a positive work environment among staff members.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided efficient and courteous service to customers.
  • Monitored employee progress and provided constructive criticism.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Developed strong customer service skills by providing efficient and accurate service.

Education

High School Diploma -

Washington and Lee High School
Montross, VA
06.2013

Skills

  • Computer Literacy
  • Team collaboration
  • Customer service
  • Staff training
  • Organizational skills
  • Office equipment operation
  • Data analysis
  • Conflict resolution
  • Inventory Management
  • Meeting facilitation
  • Time management
  • Policy enforcement
  • Administrative support
  • Problem-solving abilities
  • Attention to detail
  • Multitasking capabilities
  • Professional telephone demeanor
  • Clerical support
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Data entry
  • Task prioritization

Timeline

OFFICE SERVICE SPECIALIST (Training Department)

Haynesville Correctional Center
06.2025 - Current

POSTAL ASSISTANT (Operations Department)

Haynesville Correctional Center
07.2023 - 06.2025

MEMBER SERVICE SPECIALIST

Virginia Farm Bureau
07.2022 - 12.2022

CUSTOMER SERVICE REPRESENTATIVE

Alorcia
09.2021 - 07.2022

TRANSPORTATION DRIVER

Sweetie Boy Transportation
04.2021 - 07.2023

CORRECTIONAL OFFICER

Haynesville Correctional Center
07.2016 - 01.2021

SALES FLOOR ASSOCIATE, ELECTRONICS

Walmart, Inc
09.2015 - 07.2016

CREW TRAINER/CREW MEMBER

Hardee's
05.2011 - 04.2015

High School Diploma -

Washington and Lee High School

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Darylle Wilson