Daseanna Ragsdale
Lawrenceville
Summary
Proven leader in customer service and safety management, driving team collaboration and enhancing operations. Expertise in training and crisis intervention, ready to implement strategies that elevate service quality and operational efficiency. Dynamic professional with a strong background in team supervision and customer satisfaction. Skilled in training staff and implementing best practices, consistently achieving enhanced service outcomes and operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
McDonald's Restaurant
Mecklenburg
02.2025 - 01.2026
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Monitored inventory levels for supplies needed at the front counter area.
- Implemented best practices for cash handling and maintaining security protocols.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Manager
McDonald's
Mecklenburg
04.2022 - 11.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on proper food handling techniques.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
Correctional Officer
Greensville Correctional Center
Jarratt
02.2020 - 05.2022
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of living areas and common spaces for contraband.
- Responded to emergencies, ensuring swift resolution and adherence to protocols.
- Assisted in transporting inmates between various locations within the correctional center.
- Documented incidents and maintained accurate records of daily activities.
- Collaborated with staff to enforce rules and regulations consistently across the facility.
Correctional Officer
Lawrenceville Correctional Center
Lawrenceville
04.2017 - 03.2019
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of living areas and common spaces for contraband.
- Responded to emergencies, ensuring swift resolution and adherence to protocols.
- Assisted in transporting inmates between various locations within the correctional center.
- Engaged with inmates to promote positive behavior and communication skills.
- Participated in training sessions on safety procedures and crisis intervention techniques.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Education
OFFICE ADMINISTRATION - EXCEL,FILING SYSTEMS,BUSINESS REPORTS MEMOS ETC
FLATWOODS JOB CORPS CIVILIAN CONSERVATION CENTER
Coeburn, VA12-2016
High School Diploma -
Flatwoods Job Corp
Coeburn, VA11-2016
Skills
- Cash handling
- Inventory management
- Customer service
- Register operations
- Security protocols
- Team supervision
Timeline
Cashier Team Lead
McDonald's Restaurant
02.2025 - 01.2026
Manager
McDonald's
04.2022 - 11.2024
Correctional Officer
Greensville Correctional Center
02.2020 - 05.2022
Correctional Officer
Lawrenceville Correctional Center
04.2017 - 03.2019
OFFICE ADMINISTRATION - EXCEL,FILING SYSTEMS,BUSINESS REPORTS MEMOS ETC
FLATWOODS JOB CORPS CIVILIAN CONSERVATION CENTER
High School Diploma -
Flatwoods Job Corp