Dashaun Madere
Newport News
Summary
Operations specialist with strong focus on team collaboration and achieving results. Skilled in process optimization, logistics coordination, and customer service. Known for reliability and adaptability in dynamic environments. Adept at streamlining operations and enhancing efficiency.
Overview
4
4
years of professional experience
Work History
Managed services / technological operations representative
Canon
01.2024 - Current
- Worked within a project team implementing 1,400+ printers to a DOD contracted worksite
- Maintain and repair canon printers, ensuring optimal performance and minimal downtime
- Implementing trouble shooting techniques, reducing service calls by a measurable amount
- Train clients on printer usage, enhancing user satisfaction and productivity
- Collaborate with team to improve service protocols, achieving higher efficiency
- Analyze printer issues, providing quick and effective solutions to maintain workflow
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
Front Line Desktop Support
Ferguson
11.2022 - 11.2023
- Installed, configured and maintained computer hardware, software and peripherals
- Provided technical assistance to users in person, via phone or email
- Diagnosed and resolved hardware and software issues efficiently
- Troubleshot network connectivity issues for both wired and wireless connections
- Configured user accounts, permissions and passwords according to company policies
- Resolved printer problems remotely or onsite as needed by users
- Created detailed documentation for IT processes, procedures and troubleshooting steps
Assistant Manager
Zumiez
05.2021 - 09.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Developed a system for tracking inventory and ordering supplies as needed
- Monitored employee attendance records, timekeeping, and payroll information
- Resolved conflicts between team members in an effective manner
- Maintained up-to-date knowledge of company products and services
- Communicated regularly with customers to gain insights into their needs
Education
High School Diploma -
Denbigh High School
Newport News, VA07.2017
Skills
- Application Installations
- End-User Support
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Customer Service
- Computer Maintenance
- Technical Documentation
- Technical Support
- Troubleshooting and Diagnosis
Timeline
Managed services / technological operations representative
Canon
01.2024 - Current
Front Line Desktop Support
Ferguson
11.2022 - 11.2023
Assistant Manager
Zumiez
05.2021 - 09.2023
High School Diploma -
Denbigh High School
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