Dashawnlatrice Elam

• Manage customer inquiries through inbound calls, ensuring prompt and effective resolution.
• Handle complaints with professionalism, maintaining customer satisfaction.
• Employ problem-solving skills to address complex issues and provide appropriate solutions.
• Actively listen to customer questions and concerns to deliver accurate and helpful responses.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Entered high-volume patient data into healthcare platforms with consistent quality control.

Conducted front-end and back-end checks on claim forms and flagged missing information.

Performed daily eligibility verification and ensured correct data input across platforms.

Processed duplicate requests and collaborated with membership team on patient history reviews.

Demonstrated strong multitasking in deadline-driven remote environment.

• Streamlined AP/AR processes to increase efficiency and reduce errors in data entry.
• Performed data entry operations to update database with customer responses.
• Entered and reviewed over 100 Medical Necessity Review Forms (MNR)daily with 98%+ accuracy.
• Processed CQE worksheets and ensure alignment with MNA guidelines for backend treatment documentation.
• Sent completed MNRs and CQE forms to proper clinical or admin departments.
• Created and supported detailed production reports and daily tallies to meet departments quotas.
• Resolved discrepancies by researching CHIP logs and contacting providers for clarification.
• Aided with updating member records and adding new entries in Member Maintenance systems.

• Provided customer support by confirming details, responding to inquiries, and sharing information, while efficiently documenting interactions and guiding users through digital troubleshooting processes for website and mobile app navigation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Addressed customer account discrepancies and concerns.

• Delivered mail and packages efficiently along designated routes, ensuring timely and accurate distribution.
• Provided excellent customer service by addressing inquiries and resolving delivery issues promptly.
• Managed and organized mail and packages to optimize delivery routes and enhance operational efficiency.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
• Handled mail and packages with care to prevent damage during delivery.
• Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.