Summary
Overview
Work History
Education
Skills
Project Experience
Technology Expertise
Websites
Affiliations
Accomplishments
References
Timeline
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Datrell Brown

Norfolk

Summary

Dynamic IT Specialist with a strong track record supporting state government agencies and working with contractors, including significant contributions at Norfolk State University. Skilled in system administration, network infrastructure, and technical troubleshooting within complex environments. Proven success leading IT projects that strengthen network security, boost operational efficiency, and ensure compliance. Recognized for delivering outstanding customer service, technical support, and user training that enhances productivity and system adoption

Overview

9
9
years of professional experience

Work History

IT Specialist I

Norfolk State University
Norfolk
08.2022 - Current
  • Administered and maintained a mixed TCP/IP network environment, supporting Windows client/server platforms, UNIX/Linux systems, web technologies, DHCP, DNS, and a variety of client/server applications.
  • Performed daily system administration and complex troubleshooting tasks, ensuring minimal downtime and optimal performance across networked systems.
  • Delivered high-quality technical support and customer service through effective needs assessment, problem resolution, and user training.
  • Worked independently and proactively within established IT policies and security protocols to maintain system integrity and meet organizational goals.
  • Successfully managed multiple IT projects simultaneously, prioritizing tasks and shifting resources to align with evolving college objectives.
  • Designed and adapted technical solutions and equipment to meet specific user requirements and operational demands.
  • Solved advanced technical issues by applying analytical reasoning and staying current with evolving technologies.
  • Conducted site surveys to gather technical requirements for system upgrades, expansions, and new deployments.
  • Communicated complex technical information clearly in both written documentation and verbal presentations to diverse audiences.
  • Applied critical thinking and logical analysis to evaluate potential solutions, making informed decisions based on cost-benefit analysis.

IT Technician

Felton Technology Solutions Associates, Inc
Carrollton
01.2019 - 01.2022
  • Responsibilities included the following: Supporting system administrator, running maintenance of company's computer network systems, identifying issues with computer hardware and software, and helping customers' technical enquiries. Responsible for network management and the operating system.
  • Responsible for setting up workstations, assisting call-ins or live chat with technical difficulties, installing desktop operating systems and programs.
  • Worked collaboratively with office staff, assisting in preparation of training workshop, trouble shooting and problem solving, identify solutions, schedule appointments and technology savvy with Microsoft Office software.

IT Field Support Technician (contractor)

TQI Solutions
Norfolk
01.2019 - 01.2022
  • Responsibilities included setting up equipment for employees, ensuring proper installation of cables, checking appropriate software.
  • Supported team computer needs with skilled installation of devices, managed system performance by monitoring operations and maintained detailed records of daily support activities and resolutions in asset management.
  • Required to answer user inquiries regarding computer software and hardware operation to resolve technical issues.

System Administrator (contractor)

Alion Science and Technology
Norfolk
01.2016 - 01.2019
  • Responsible for assisting technical team install, configure, and customize Linux/Microsoft system, set up and managed access points for Linux/Microsoft system with over 500 users.
  • Required to troubleshoot and solve software/hardware issues.
  • Supported users with training, technical assistance, and network improvements. Installed and managed system peripheral such as monitors, scanners, and printers.

Education

Masters - Cybersecurity

Norfolk State University
Norfolk, VA
12.2025

Bachelor of Science - Computer Information Technology

Norfolk State University
Norfolk, VA
05.2018

Engineering Technology Certificate - Electronic Technology

Norfolk Technical Center
Norfolk, VA
06.2012

Skills

  • Network security
  • System administration
  • Technical troubleshooting
  • Customer service
  • Project management
  • Technical documentation

Project Experience

  • PC refresh for TQI Solutions along with patching new port for upcoming end users and multiple cable runs/created wall jack (TQI Solutions). College senior project.
  • Built/programmed walking stick robot for the visually impaired.
  • Experience in setting up workstation meetings for the Navy (Alion Science and Technology).
  • Responsible for using patch panels to create a VPN environment for security purposes that required setting up over 300 PCs that required building (assisted with migration) and pulling over 2000 ft of fiber optic cable.
  • Experience in creating networks.
  • Responsible for assisting staff and college students, as well as the visually impaired.
  • Experience in patching cables for new desk sites that needed port/activation.

Technology Expertise

  • Experience in network management (solar winds/aruba) (improving connectivity)
  • Communication, recommending protocols used to interconnect network devices on the internet.
  • Experience in installing/configuring Operating systems that provide the resources for computers and the client system that accesses the server for requests through a network.
  • Experience in management of local area networks.
  • Monitoring Linux servers/active directory account management.

Affiliations

  • Attended IT Industry Conference focused on emerging technologies, best practices in systems administration, and enterprise IT solutions (2024)
  • Participated in Cybersecurity and Cloud Computing Conference, gaining hands-on training in cloud infrastructure, threat mitigation strategies, and secure network design (2025)

Accomplishments

  • Currently pursuing a Master’s in Cybersecurity (graduation December 2025), gaining hands-on experience in cloud computing, ethical hacking, digital forensics, and network defense strategies.
  • Applied security tools such as Metasploit, Wireshark, and Splunk in simulated environments to analyze vulnerabilities and mitigate threats.
  • Developed secure architecture models and conducted mock incident response exercises aligned with industry compliance standards.

References

References available upon request.

Timeline

IT Specialist I

Norfolk State University
08.2022 - Current

IT Technician

Felton Technology Solutions Associates, Inc
01.2019 - 01.2022

IT Field Support Technician (contractor)

TQI Solutions
01.2019 - 01.2022

System Administrator (contractor)

Alion Science and Technology
01.2016 - 01.2019

Masters - Cybersecurity

Norfolk State University

Bachelor of Science - Computer Information Technology

Norfolk State University

Engineering Technology Certificate - Electronic Technology

Norfolk Technical Center
Datrell Brown