Daunte Nunez
Richmond
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and crisis management. Adept at building relationships and ensuring safety through effective CCTV surveillance and conflict resolution. Committed to enhancing security measures while delivering superior customer service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2023 - 02.2025
Ensured safety and security of facilities.
Oversaw surveillance systems.
Customer Service Representative
T-Mobile
10.2022 - 12.2024
Addressed and clarified customer billing concerns.
Guided customers through the phone ordering process.
Resolved technical issues with customer devices.
Shift Manager
McDonald’s
06.2018 - 10.2022
Managed task delegation among team.
Conducted regular safe audits.
Ensured customer satisfaction.
Education
High School Diploma -
J.R. Tucker High School
Richmond, VASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Physical fitness
- Access control
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Electronic surveillance
- Document management
- Threat management
- Staff management
- Crime prevention
- Emergency management
- Crisis management
Timeline
Security Officer
Allied Universal Security Services
07.2023 - 02.2025
Customer Service Representative
T-Mobile
10.2022 - 12.2024
Shift Manager
McDonald’s
06.2018 - 10.2022
High School Diploma -
J.R. Tucker High School