Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and crisis management. Adept at building relationships and ensuring safety through effective CCTV surveillance and conflict resolution. Committed to enhancing security measures while delivering superior customer service in high-pressure environments.
Ensured safety and security of facilities.
Oversaw surveillance systems.
Addressed and clarified customer billing concerns.
Guided customers through the phone ordering process.
Resolved technical issues with customer devices.
Managed task delegation among team.
Conducted regular safe audits.
Ensured customer satisfaction.