Dave Pendleton
Martinsville
Summary
Driven consultant with proven expertise in streamlining compliance processes and enhancing client relationships. Known for attention to detail and effective problem-solving, ensuring quality assurance in trade compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Consultant
Amalie Trade Compliance Consultants
Houston, TX
01.2023 - Current
- Collaborated with cross-functional teams to streamline compliance processes and improve efficiency..
- Managed client relationships, addressing inquiries regarding trade compliance issues effectively.
Customs Brokerage Representative
American Global Logistics
Martinsville, VA
01.2014 - 01.2023
- Coordinated customs documentation to ensure compliance with international regulations.
- Resolved discrepancies in shipments, enhancing accuracy in clearance processes.
- Collaborated with logistics teams to streamline import/export procedures and reduce delays.
- Mentored junior representatives on regulatory requirements and best practices in customs brokerage.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Monitored changes in trade regulations, adapting practices to maintain compliance and competitiveness.
- Developed training materials for staff to improve knowledge of customs laws and procedures.
- Led initiatives to enhance customer service by providing timely updates on shipment status and issues.
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Played a key role in the resolution of complex customs issues, leveraging strong negotiation skills and industry expertise to achieve favorable outcomes for clients.
Education
Bachelor of Arts - History
Ferrum College
FerrumSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- MS office
- Customer relationship management
- Work Planning and Prioritization
- Quality assurance
Certification
Certified Customs Specialist - NCBFAA
Timeline
Consultant
Amalie Trade Compliance Consultants
01.2023 - Current
Customs Brokerage Representative
American Global Logistics
01.2014 - 01.2023
Bachelor of Arts - History
Ferrum College